Senior Service and Repair Planner

The Senior Service & Repair Planner is responsible for end-to-end FRU and spare parts planning, including forecasting, demand analysis, inventory planning, and resolving supply-demand gaps. This role maintains service planning data, leads demand review processes, monitors key performance metrics, and develops action plans to meet business goals. The position partners closely with Service, Supply Chain, Operations, Engineering, Finance, and R&D teams to drive aligned planning decisions, optimize service levels, and support business objectives.

Service & Repair Planning

• Develop and deploy servicing/repair planning and inventory management processes and tools to manage capital and re-usable consumables on-site, FSLs, Trunk, including Global.

• Partner with service & repair to ensure appropriate inventory and customer service targets.

• Generate forecasts by maintaining and updating the FRU Model as required.

• Maintain Material Master data for service-related items.

• Process and manage Field Service Engineer (FSE) Field Replaceable Unit (FRU) requests and orders.

• Oversee Return Material Authorizations (RMAs) for FRUs.

• Participate in Global Cycle Counts to ensure accurate inventory records.

• Create and track Repair Orders from initiation to completion.

• Achieve service planning metrics including inventory ($), Slow Moving/Obsolete (SLOB), and customer uptime.

• Responsible for identifying and initiating planning scenarios to drive/support decision making through the process

• Responsible for communicating business related issues or opportunities to next management level.

• Creates and maintains in-depth analytical tools to support issue resolution, decision making, and execution oversight

• Responsible for identifying and driving improvements of the FRU model

• Responsible for ensuring personal and Company compliance with all Federal, State, local and Company regulations, policies, and procedures

• Performs other duties assigned as needed

• Build strong collaborative relationships with key stakeholders including Service & Repair, Finance, Engineering and supply chain teams.

• Bachelor's degree required, advanced degree preferred

• Required:

• 5 + in supply chain, service operations, or repair planning

• Proven experience with Service replenishment planning, forecasting, and inventory control.

• Experience managing spare parts and repair orders (preferably in a global or multi-plant environment).

• Experience in medium to large capital Service & Repair Planning (especially new product launches) and Inventory planning (including field inventory, forward stocking locations, and trunk stock)

• Ability to work effectively and execute solutions in a cross-functional, team environment.

• Must demonstrate strong communication, interpersonal, and presentation skills.

• Adaptable to meet rapidly changing priorities.

• Strong priority management capabilities

• Proven analytical/quantitative skills with high proficiency in Microsoft Excel

• Understanding of end-to-end supply chain interactions and interdependencies

• Materials Requirement Planning (MRP) and/or Advanced Planning & Schedule (APS) experience.

• Strong ERP/MRP system proficiency (e.g., SAP, Oracle, or equivalent).

• Preferred:

• Experience in healthcare / regulatory dependent sector

• SAP experience especially S4/Hana

• Microsoft Dynamics experience

• Proven track record of challenging the "status-quo", visualizing potential opportunities and implementing actions to build value.

• Travel Requirements:
  This position may require up to 15% travel domestically and internationally if located in Santa Clara, CA

Specialist Staffing Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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