Logistics Manager

Reports To: Vice President of Business Management

The Logistics Manager leads the end-to-end physical movement of materials and finished goods across Rocket EMS operations. This position is responsible for shipping and receiving, dock operations, domestic and international transportation, freight spend, customs compliance, third-party logistics providers, and company fleet activities.

The Logistics Manager ensures that materials move safely, accurately, cost-effectively, and on schedule—from arrival at the receiving dock through final delivery to the customer. This role leads the Shipping and Receiving team, manages carriers and freight partners, and works closely with the Stockroom Manager to coordinate offsite inventory movements, interfacility transfers, and internal driver schedules.

• Lead daily shipping, receiving, and dock activities, including loading, unloading, shipment verification, purchase order matching, documentation review, and damage inspection.
• Ensure inbound materials and outbound finished goods are processed accurately and in accordance with company procedures, customer requirements, and applicable regulatory standards.
• Maintain organized, safe, and efficient dock and staging areas.
• Optimize dock scheduling, yard management, and carrier turnaround times to prevent congestion and material-flow delays.
• Establish and monitor performance standards for shipment accuracy, on-time processing, dock-to-stock time, freight claims, and carrier wait times.
• Investigate and resolve shipping discrepancies, damaged freight, delivery failures, and documentation errors.
• Develop and maintain standardized work instructions and procedures for shipping, receiving, and transportation activities.

• Manage the company’s freight budget and identify opportunities to reduce transportation costs without compromising delivery performance or customer service.
• Negotiate contracts, rates, fuel surcharges, service-level agreements, and accessorial charges with parcel carriers, LTL and FTL providers, freight forwarders, couriers, and specialized transportation vendors.
• Select the appropriate carrier, service level, and transportation method based on cost, delivery requirements, shipment risk, and customer expectations.
• Conduct freight audits and review invoices for billing accuracy, duplicate charges, incorrect classifications, and avoidable accessorial fees.
• Develop and maintain carrier scorecards covering cost, on-time performance, shipment damage, claims, responsiveness, and service quality.
• Lead corrective actions and performance reviews with carriers that do not meet established service requirements.

• Oversee transportation planning, route optimization, shipment consolidation, and daily dispatch for domestic and international shipments.
• Coordinate expedited and time-critical shipments to support production requirements and customer delivery commitments.
• Manage transportation between company facilities, suppliers, customers, offsite warehouses, and third-party service providers.
• Partner with Planning, Purchasing, Program Management, Production, and Customer Service to identify shipment priorities and prevent delivery disruptions.
• Maintain shipment visibility and provide timely communication regarding delays, exceptions, and recovery plans.
• Ensure customer-specific routing guides, labeling requirements, packaging standards, and shipping instructions are followed.

• Manage import and export activities in accordance with applicable customs regulations, international trade laws, and company compliance requirements.
• Ensure the accuracy and completeness of commercial invoices, packing lists, bills of lading, certificates of origin, export filings, and other required shipping documentation.
• Coordinate with customs brokers, freight forwarders, suppliers, and customers to prevent border delays and resolve customs-related issues.
• Support proper use of Harmonized Tariff Schedule classifications, country-of-origin information, Incoterms, and duty or tariff requirements.
• Maintain records required for customs audits and import/export compliance.
• Coordinate with internal compliance resources regarding ITAR, EAR, restricted-party screening, and other export-control requirements, as applicable.
• Ensure hazardous materials and regulated shipments comply with applicable DOT, IATA, and carrier…