Senior Customer Technical Enablement and Debug Engineer

## Senior Customer Technical Enablement and Debug Engineer Apply locations:
US, California, Santa Clara:
US, Oregon, Hillsborotime type:
Full time posted on:
Posted Yesterday job requisition :
JR0283906#
** Job Details:**##

Job Description:

** The Role and Impact
** Join Intel’s IPU engineering team and play a critical role as the frontline technical interface with strategic  this position, you will lead system-level debug and issue resolution for Intel’s networking IPU deployments and work directly with customers to diagnose and resolve complex HW/FW/SW issues in real-world environments. This is a highly visible role combining deep technical expertise with customer engagement, where your work directly impacts product success, deployment quality, and customer satisfaction.
** Key Responsibilities
**** Customer-Facing Debug & Support
*** Act as the primary technical point of contact for customer-reported issues
* Lead real-time triage, debug, and resolution of complex system issues in customer environments
* Communicate findings, status, and mitigation plans clearly to customers and stakeholders
** System-Level Debug (HW / FW / SW)
*** Investigate and debug issues across the full stack: silicon, firmware, drivers, and system software
* Reproduce field issues in lab environments and drive end-to-end root cause analysis
* Identify failing components (HW/FW/SW) and coordinate resolution across teams
** Cross-Functional Collaboration
*** Partner closely with architecture, design, validation, firmware, and software teams
* Drive escalations, align priorities, and ensure fast issue turnaround
* Contribute to debug methodologies, tools, and field-debug capabilities
** Customer Enablement & Continuous Improvement
*** Supportnew customer use-cases and deployment enablement
* Improve debug workflows, visibility, and in-field diagnostics
* Capture and drive closure of systemic issues (escapees)
** Core Competencies
*** Strong problem-solving and root cause analysis capabilities
* Ability to debug across multiple domains (HW + FW + SW)
* Excellent communication skills with external customers
* Ability to work under pressure and manage high-priority escalations##
*
* Qualifications:

** The Minimum qualifications are required to be initially considered for this position.  Minimum qualifications listed below would be obtained through a combination of industry relevant job experience, internship experience and / or schoolwork/classes/research. The preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates.
** Minimum Qualifications
*** Bachelor’s degree in Electrical Engineering, Computer Engineering, or related field
* 5+ years of experience in system-level debug (HW/FW/SW)
* Strong experience with networking systems, drivers, and Linux environments
* Experience debugging complex silicon/system issues in lab or customer environments
** Preferred Qualifications
*** Post Graduate Degree in Electrical Engineering, Computer Engineering, or in a related field
* Knowledge of IPU / SmartNIC / data center networking architectures
* Experience with PCIe, RDMA, Ethernet, virtualization, or cloud infrastructure
* Familiarity with debug tools, logs, and low-level interfaces (JTAG, trace, dumps)
* Prior experience in customer-facing engineering roles
** Why This Role
*** Direct impact on customer success and product deployment
* Work at the intersection of silicon, networking, and large-scale systems
* High visibility with both internal leadership and strategic customers## Job Type:Experienced Hire##

Shift: Shift 1 (United States of America)## Primary

Location:

US, California, Santa Clara## Additional Locations:

US, Oregon, Hillsboro## Business group:

The Central Engineering Group (CEG) is Intel's data-driven organization that builds scalable engineering solutions across three pillars:
Product Enablement (IP, tools, and methodologies), Custom ASIC (leveraging existing IP for custom silicon), and Foundry Enablement (supporting top customers and validating technologies). The team focuses on customer-driven, end-to-end solutions with short development cycles to deliver measurable business impact across…