NGS NAM Field Operations Manager

Company Description Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real‑time problem‑solving, stronger relationships, and the kind of precision that drives great outcomes.

Are you a seasoned SaaS Sales GTM/operations expert with experience supporting a high performing sales team looking for the next rocketship? The company is in a rapid growth phase and provides a challenging environment where the creativity, resourcefulness, and effectiveness of driven individuals are put to the test daily.

This role requires a strong and collaborative operations lead who can join a growing Sales Operations function across North America for the fast‑growth AI‑powered cloud sales business but also identify and champion scalable processes to drive hyper‑growth. The role scope includes sales organizational planning including territory management and quota setting, along with weekly forecast and pipeline management cadences, host quarterly business reviews and provide insights on sales performance improvement opportunities.

• Be the focal point for North America‑wide analytics, providing value‑adding insight in strategic investment areas as well as managing the operational cadence of the NGS Business

• Represent the NGS business perspective in North America Sales discussions as well as global discussions impacting the Corte Cloud business

• Coordinate the Forecasting process across all regions and institute best practices to maximize visibility at the product level

• Support the Field Operations team in:

• Execution on Sales Strategy and Initiatives

• Organizational/Territory Design

• Business Intelligence (reports, analytics, dashboards)

• Q  Planning & Support

• Territory Quota Modeling

• Develop process/tools to help sales operations team manage queries from the sales field

• Design, document and implement business processes

• Review existing workflows and processes, then improve and document.

• Leverage AI to scale business processes and analytics

• Facilitate solutions to improve data quality

• Participate in cross-functional teams that address strategic business issues involving CRM and sales operations

• Excellent verbal and written communication skills.

• Fluency in using Clari, Salesforce, G‑Suite, Gemini and other AI tools

• Excellent interpersonal skills with a demonstrated ability to work in a team‑oriented sales‑driven environment.

• Ability to translate customer requirements into specifications.

• Proficiency in SaaS applications and ability to identify and implement new technologies and solutions

• Time management, ability to multitask, and propensity to handle urgent requests/issues.

• Business acumen, including a good sense of how a CRM application can be utilized to improve business processes and the bottom line.

• Bachelor/ Masters degree in Economics, Business studies, Business Administration or related subjects.

• Interest in technology/ sales.

Our sales operation team members support our sales account managers and systems engineers to assist in large organization’s migrations to more cybersecurity. Sales operations work behind the scenes to make sure that our sales relationships run smoothly, enabling and empowering the teams across the world. You support the sales team by providing research, reports, and craft and support systems and processes that enable the process of sales.

It’s a true partnership, one built on building the best cybersecurity solutions for each individual client.

The compensation offered for this position will depend on qualifications, experience, and work location. For…