Account Manager; Bilingual Japanese

Our client is seeking an Account Manager that is responsible for inside sales and client relationships for a hybrid position out of Santa Clara within the semiconductor industry. This will be a direct hire role. This role require 50% domestically and internationally and is requiring semiconductor capital equipment experience.

This position is responsible for meeting sales goals by performing territory management, product presentations, performance management, successful negotiation, and effective sales planning to assist the company in meeting the corporate objectives.

• Achieves the sales quota which is discussed and agreed between the incumbent and management.
• Travels through assigned territory to call on existing and prospective customers, and to attend trade shows for business opportunities.
• Develops new businesses through introduction of the company and product positioning.
• Researches and compiles lists of prospective customers for use as sales leads, based on information from newspapers, business directories, industry ads, trades shows, Internet Web sites, referrals and other sources.
• Researches market conditions and conducts feasibility studies to determine market demand for existing and new products or services.
• Gathers, analyzes, and compares competitor data and pricing to that of the Company for benchmarking purposes in evaluating market position.
• Prepares presentation materials for sales and marketing purposes.
• Calls on delinquent accounts and collects payments.
• Attends departmental sales meetings to discuss project status and prospective customers.
• Provides input to management on new product or service features to be developed to meet current and future customer needs in the U.S.
• Builds and maintains relationships with key customers and accounts.
• Achieves the sales quota which is discussed and agreed between the incumbent and management.

• Communicates with customers via phone or email; receives and processes purchase orders, purchase confirmations, invoices, order cancellations or changes in product/delivery schedules.
• Informs customers of prices, shipping dates, anticipated delays, and any additional information needed by customers.
• Follows up on sample, literature, and specification requests.
• Understands every account/customer special requirements, and ensures such items are recorded and properly outlined for each sales order.
• Reviews orders for accuracy and product availability; enters orders into the system.
• Checks inventory level and places purchase orders.
• Investigates customers' complaints and inquiries and provides solutions.
• Completes requests for return merchandise authorization (RMA) and failure analysis
• Maintains records or logs of important customer calls received or information provided.
• Compiles statistics and prepares various reports for management.

• Seeks constant improvement, more efficient and less expensive ways and means in work processes.
• Performs other duties and projects as assigned by Company management.
• Maintains high ethical standards in the work place.
• Reports all irregular issues and problems to management for solution.
• Maintains good communication with supervisors, other staff members, customers and others.
• Complies with all company policies and procedures.
• Responsible for maintaining a clean and safe working area including any work conducted at customer sites.

Minimal Required Essential Job

Skills:

Analysis, Initiative/Follow-through, Judgment, Time Management, Dependability/Commitment, Diplomacy, Ethics, Employee Development, Flexibility/Adaptability, Leadership, Negotiation, Planning & Organization, Presentation, Problem-Solving, Supervisory.

Qualifications Education &

Work Experience:

Bachelor's degree (B.A.) in Business Administration or equivalent from four-year college or university; or four to ten years' related experience and/or training; or equivalent combination of education and experience. 7-10 years of similar experience.