GSOC Operator- ALL SHIFTS

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Salary: $32.00 - $33.00 per hour

Location:

Santa Clara, CA

Employment:
Full Time

The GSOC Operator is responsible for 24/7 monitoring and response operations to protect personnel, facilities, and business operations. Utilizing security systems, alarm monitoring platforms, CCTV, access control tools, and open-source intelligence, the operator will identify, assess, and escalated potential threats and adverse events. This role serves as a critical communication hub, coordinating with internal teams and external partners to ensure timely incident response and continuity of operations.

None.

• Monitor and operate CCTV cameras, access control, and alarm systems to identify and assess security incidents.
• Monitor, document, and maintain accurate records of communications and security events.
• Collect, analyze and report intelligence on domestic and international incidents using internal systems and open-source intelligence (OSINT) tools and resources.
• Monitor system functionality and report technical issues to ensure continuous operational capability.
• Perform quality assurance functions to ensure accuracy of information.
• Collaborate with the GSOC leadership and adhere to company standards, policies, and expectations.
• Assess, verify incident and crisis situations in accordance with established protocols.
• Apply and follow multiple SOPs to manage a range of incidents.
• Provide superior customer service.
• Identify and communicate potential threats to personnel, facilities, and assets under company protection.
• Identify and respond promptly to emergency situations ensuring timely escalation and coordination.
• Coordinate and dispatch officers to calls for service.
• Liaise with internal and external teams, including operations, security, law enforcement and emergency services to ensure coordinated incident response and operational continuity.
• Compile and complete incident reports and support investigations.
• Participate in training exercises between field agents and security, intelligence and operations center.
• Investigate alarm activations in coordination with security patrol and facilities teams and conduct root cause analysis.
• Review & analyze videos to support security operations and investigations.
• Analyze incident and operational data to identify trends and provide actionable intelligence for risk mitigation.
• Perform additional duties and responsibilities as required to support GSOC operations.

• Must have previous GSOC experience.
• Proficient or able to quickly learn CCTV, network video systems, alarm monitoring platforms, telephone, and instant messaging systems.
• Skilled in Microsoft Office 365 (Word, PowerPoint, Excel, Open‑Source searches).
• Exposure to data visualization and mapping platforms.
• Proficient with social media platforms including Twitter, Instagram, and Facebook.

• Excellent customer‑service focused attitude.
• Trustworthy, professional, and reliable.
• Inquisitive.
• Strong verbal and written communication skills.
• Excellent organizational and multi‑tasking skills.

• At least one year of GSOC experience.
• GED or high school diploma.
• 12–18 months of experience desired; prior military or law‑enforcement experience preferred; open source or computer investigations also valued.
• Valid state‑issued driver's license from hire through employment.
• Required certificates: all legally required licenses and permits necessary to perform the job in the state of operation.
• Successfully pass a criminal background check and/or obtain required security clearances.
• Pass all required training or other qualifications for employment.
• Complete employer‑mandated training (online learning modules, in‑class, and virtual training as required).

• 1–2 years of experience working in one or more of the following environments: commercial or corporate security environments involving 24/7 monitoring and…