GSOC Operator

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Full Time Professional Santa Clara, CA, US

3 days ago Requisition

Salary Range: $31.00 To $34.00 Hourly

Job Summary:

The GSOC Operator is responsible for 24/7 monitoring and response operations to protect personnel, facilities, and business operations. Utilizing security systems, alarm monitoring platforms, CCTV, access control tools, and open-source intelligence, the operator will identify, assess, and elevate potential threats and adverse events. This role serves as a critical communication hub, coordinating with internal teams and external partners to ensure timely incident response and continuity of operations.

The position works on a rotational schedule and must be available to work shifts at all times of day and night.

Supervisory Responsibilities:

None.

Duties & Responsibilities:

The GSOC Operator is responsible for providing security and intelligence support by pro-actively monitoring systems and taking actions in accordance with established processes to handle normal business operations and critical incidents.

• Monitor and operate CCTV cameras, access control, and alarm systems to identify and assess security incidents.
• Monitor, document, and maintain accurate records of communications and security events.
• Collect, analyze and report intelligence on domestic and international incidents using internal systems and open-source intelligence (OSINT) tools and resources.
• Monitor system functionality and report technical issues to ensure continuous operational capability
• Perform quality assurance functions to ensure accuracy of information.
• Collaborate with the GSOC leadership and adhere to company standards, policies, and expectations.
• Assess, and verify incident and crisis situations in accordance with established protocols.
• Apply and follow multiple SOPs to manage a range of incidents.
• Identify and communicate potential threats to personnel, facilities, and assets under company protection.
• Identify and respond promptly to emergency situations ensuring timely escalation and coordination.
• Coordinate and dispatch officers to calls for service.
• Liaise with internal and external teams, including operations, security, law enforcement and emergency services to ensure coordinated incident response and operational continuity
• Compile and complete incident reports and support investigations.
• Participate in training exercises between field agents and security, intelligence and operations center.
• Investigate alarm activations in coordination with security patrol and facilities teams and conduct root cause analysis.
• Review & analyze videos to support security operations and investigations.
• Analyze incident and operational data to identify trends and provide actionable intelligence for risk mitigation.
• Perform additional duties and responsibilities as required to support GSOC operations.

Computer Knowledge/Technical

Skills:

• Proficient or able to quickly learn CCTV, network video Systems, alarm monitoring platforms, telephone, and instant messaging systems.
• Skilled in Microsoft Office 365 (Word, PowerPoint, Excel, Open-Source searches)
• Exposure to data visualization and mapping platforms.
• Proficient with social media platforms including, but not limited to Twitter, Instagram, Facebook.

Required Skills/Abilities:

• Excellent customer service focused attitude
• Trustworthy, professional, and reliable
• Inquisitive
• Strong verbal and written communication skills
• Excellent organizational and multi-tasking skills

Minimum Qualifications:

• Education GED or High School Diploma
• Experience 12-18 months of experience desired, prior military/law enforcement preferred, or open source/computer investigations.
• Must have valid State issued driver's license at hire and throughout employment.
• Required Certificates:
  All legally required licenses and permits necessary to perform the job in the State of operation, before and throughout assignment.
• Must successfully pass a Criminal Background Check and/or obtain security clearances as required by the client and employer
• Must be able to pass any required training or other qualifications for employment
• Must be able to pass and complete employer mandated training (on-line learning modules, in-class and virtual training as required)

Preferred Qualifications:

• 1-2 years of experience working in one or more of the following environments:
• Commercial or Corporate security environments involving 24/7 monitoring and escalation processes.
• Security/Emergency/Response based dispatch/operations center services involving direct interaction with callers and dispatched personnel.
• Advanced communication skills (written and verbal) in English
• Ability to remain calm under pressure and de-escalate and re-direct telephone conversations to quickly identify and take action to resolve incidents.
• Demonstrated desire for continuous learning and skills development

Physical Requirements:

With or without reasonable…