Site Manager-Santa Clara, CA

Site Manager

The Site Manager will oversee daily operations at a specific location or account and protect all company assets. Provides leadership for the assigned area; ensures delivery of quality services; manages operations efficiently and effectively to achieve service and profitability objectives. The Site Manager may also manage and/or implement security protocols related to the storage of confidential information and documents. Coaches, trains, and develops employees.

Promotes client and employee retention initiatives.

Supervisory Responsibilities:

• Interviews, hires, and trains security staff.
• Oversees the daily workflow, schedules, and assignments of security staff including security guards and desk clerks.
• Prepares and conducts training for new hires and current staff including training on workplace searches, drug and alcohol procedures, and related safety and security topics.
• Conducts no notice job site visits and site checks to ensure security staff are dressed in proper attire, conducts themselves in accordance of post orders, and understand their job requirements.
• Conducts job site safety checks and Triumph vehicle inspections.
• Initiates employee disciplinary action reports and reports of employee commendations.

Duties/Responsibilities:

• Ensures the delivery of high-quality customer service through regular contact with clients; evaluates service quality and initiates corrective action, as necessary.
• Represents Triumph Protection Group management and core values of security, service, and excellence for assigned account. Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies, and procedures; acts to ensure that staff members understand and comply with applicable laws, regulations, policies, and procedures.
• Provides and/or implements security and security protocols for all assigned facilities and information systems.
• Takes proactive steps to provide a safe and secure working environment to staff and visitors.
• Provides specialized security for and monitors access to limited and restricted access areas such as inventory areas, network equipment areas, and employee files and confidential records.
• Ensures scheduling is handled effectively to meet client requirements while controlling labor costs; reviews site reports to ensure post orders and client directions have been followed.
• Recruits, selects, orients, trains, and develops high caliber staff in collaboration with Area management; plans, assigns, and directs work; coaches' employees to enhance skills; carries out disciplinary actions as necessary.
• Conducts regular walk-throughs and security inspections for assigned facilities.
• Where government projects are involved, serves as a liaison to government agencies concerning project security; assists with security clearance processing for employees working on government classified programs.
• Maintains Driver's License required to drive company vehicles.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Must be able to work on site
• Extensive knowledge of security protocol and procedures.
• Possess current guard card and training certifications as required by the State.
• Excellent management and supervisory skills.
• Excellent written and verbal communication skills.
• Ability to provide training on security policies and procedures.
• Ability to work with confidential and classified information.
• Use of computer and spreadsheet software.
• Planning, organizing and leadership skills.
• Oral and written communication skills.
• Strong customer service and service delivery orientation.
• Ability to interact effectively at various social levels and across diverse cultures.
• Ability to take initiative and achieve results.
• Maintaining composure in dealing with authorities, executives, clients, staff, media, and the public, occasionally under conditions of urgency and in pressure situations.
• Must undergo and meet company standards for background and reference checks, and controlled substance testing.
• Ability to hand multiple tasks concurrently.
• Regular use of vehicle in the performance of duties, must be able to pass our insurances requirements to drive a company vehicle.
• Ability…