Robotics Solutions Engineer

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, and solutions are personal.

Through our expertise in Innovative Medicine and Med Tech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.

Learn more at  As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:
Supply Chain Manufacturing Job Sub Function:
Robotics Service & Repair Job Category:
Business Enablement/Support All Job Posting Locations:
Georgia (Any City)

Contributes to the Technical Field Service team as an individual contributor supporting robotic medical systems in hospital and manufacturing environments. Performs system set-up, installation support, maintenance, troubleshooting, repair, movement, upgrades, and de-installation activities with general direction. Applies foundational field service knowledge and approved procedures to help maintain system availability, service quality, and a positive customer experience.

• Perform system set-up, movement, installation and commissioning support, preventive maintenance, repair, calibration, testing, upgrades, and de-installation activities for robotic medical systems and associated equipment.
• Troubleshoot mechanical, electrical, electro‑mechanical, software, firmware, and system‑performance issues using approved service documentation, diagnostic tools, system data, and log analysis.
• Respond to scheduled and unscheduled service needs in a timely and professional manner to support system reliability, uptime, and customer satisfaction.
• Complete inspections, field actions, software and firmware updates, service‑tool validation activities, and other assigned service tasks in accordance with released procedures.
• Escalate complex or unfamiliar technical issues appropriately and collaborate with experienced RSEs, Technical Support, Service Innovation Engineering, and other cross‑functional partners.
• Coordinate with hospital stakeholders regarding service visits, equipment access, site readiness, operating‑room requirements, and safe movement of equipment.
• Maintain complete and timely service records, including work orders, field activity documentation, parts usage, time records, product‑performance information, and system configuration data.
• Manage assigned spare parts, calibrated tools, service equipment, laptops, and other company assets in accordance with established inventory and control requirements.
• Follow hospital protocols, privacy requirements, infection‑prevention practices, GMP/ISO expectations, and all applicable Environmental, Health, and Safety requirements.
• Apply effective time and task management to balance planned work, customer needs, documentation, and travel requirements.
• Participate in technical and product training and share relevant field knowledge with team members to strengthen service capability.
• Support continuous improvement by gathering service data, identifying recurring issues, and contributing practical recommendations to improve service effectiveness.
• Develop and maintain productive working relationships with customers, coworkers, and cross‑functional partners.
• Provide clear status updates and communicate service risks, delays, and issues to the appropriate support teams and leadership.

• Bachelor's Degree in Computer Science, Robotics, or a related field technical field.
• 2-3 years of experience in field service, medical devices, robotics, capital equipment, or a related technical environment.
• Foundational knowledge of mechanical, electrical, electro‑mechanical, software, and computer‑based troubleshooting.
• Experience supporting installation, commissioning,…