Data Center Operations Technician ; Swing); SV

Data Center Operations Technician I (Swing) (SV4) (Finance)

Description

Core Site is a leading colocation data center company providing the space, power, cooling and connectivity that businesses rely on to operate and grow. Our data centers bring dozens of organizations together under one roof, supporting the technology and services that keep our world connected. Our people are at the heart of everything we do, bringing the expertise, ideas and commitment that power our business and help our customers succeed.

With a culture built on collaboration, ownership, and operational excellence, Core Site is a place to make an impact.

The Data Center Technician I assists in the operational integrity, security, and regulatory compliance of the data center. A Tier 1 technician will learn and gain experience through assisting the data center technicians in day to day operations of the data center including security functions, general site response and triage, and customer interaction. Technicians must ensure that data center problems are identified and repaired quickly, that contractors deliver quality services, and that internal customer demands are met.

A Tier 1 technician requires the following skills:
Security operations, first responder, fire watch, safety, trouble shooting, causality response, and customer service. A Tier 1 technician will gain working knowledge of the general data center mechanical, electrical, telecom, and security equipment. Responsibilities will include monitoring and responding to mechanical, electrical, fire protection, and security systems. These systems include, transformers, PLC's, generators, switch gear, UPS systems, STS', ATS' PDU's, chilled water systems, CRAC/CRAH, wet sprinkler systems and pre-action sprinkler, security hardware, and CCTV.

• We are currently hiring for the Swing Shift 3:00pm - 11:30pm Tuesday - Saturday

• Monitor, and respond to abnormal conditions in facilities systems. Areas include:
  Mechanical, Electrical, Building Monitoring, Security, and Control systems
• Follow direction of management in regards to day-to-day activities.
• Incident escalation and report writing.
• Provide physical security within the Core Site premises.
• Provide day-to-day exceptional customer service and support.
• Compose detailed reports and daily activity logs.
• Maintain and complete regular facility and security tours documenting and responding to found issues.
• Manage building service requests through resolution.
• Responsible for notifying customers, management and facility teams of security system alarms and security breaches.
• Responsible for managing the loading dock shipping and receiving.
• Assists with managing systems to avoid unplanned customer-impacting outages
• Perform and complete work orders and customer service tickets in a timely manner
• Adhere to and promote Core Site's Principles of Operational Excellence, culture, and 8 Guiding Principles.
• Special projects as assigned.

• Escalation of incidents.
• Familiar with CCTV and access and control security systems.
• Ability to communicate effectively with customers and internal staff.
• Good troubleshooting skills.
• Ability to learn quickly and address issues as they arise in a Mission Critical 24x7 environment.
• Schedule flexibility with ability to work non-standard business hours.
• Exhibits a strong work ethic and accountability.
• Successfully meet Core Site professional standards.
• Candidate must have ability to work independently and be able to follow all escalation procedures in regard to critical or emergency situations.
• Ability to operate in and promote a rigorous process-driven team environment
• Ability to logically analyze and solve problems
• Ability to effectively multi-task multiple projects
• Operate Hand and Machine Tools (hammer, drill, saw, etc.)
• Operate electrical tools such as a multi-meter or infrared camera
• Familiar with computer systems and software programs - i.e., MS Word, Excel, MS Outlook.
• A Tier I technician will gain an on-the-job understanding of the mechanical, electrical, fire life safety, and security systems used in a data center environment including, but not limited to the following: electrical distribution and layout, transformers, PLC's, generators, switch gear, UPS systems, STS', ATS' PDU's, chilled water systems, CRAC/CRAH's, pre-action sprinkler systems, security hardware, CCTV, monitoring, and CMMS systems.

• High School Diploma or greater
• 1+ years of experience…