Case Manager Outreach

JOB DETAILS

Job Location:

Corporate Headquarters - Santa Clara, CA 95054
Position Type:
Full Time
Salary Range: $25.50 - $38.50 Hourly

Job Shift: Day
Shift Details:
Day Monday - Friday 8am-4:30pm.

Life Moves is the largest and most effective provider of housing and services for neighbors experiencing homelessness in Silicon Valley since 1987. Our Mission is to end homelessness by providing interim housing, supportive services, and building collaborative partnerships. With 40 programs, Life Moves gives our neighbors experiencing homelessness a temporary place to call home while providing intensive, customized case management through site-based programs and community outreach.

SHIFT – Monday-Friday 8am-4:30pm. Life Moves partners with emergency departments at four Kaiser Permanente hospitals across Santa Clara and San Mateo Counties. Each of the four hospitals has a Life Moves case manager assigned to support their emergency department. This position will be assigned to Kaiser Permanente Santa Clara. The team connects individuals experiencing homelessness to community resources, housing support, and medical care at the time of hospital discharge.

The program’s goal is to reduce hospital readmissions, improve health outcomes, and increase housing stability through compassionate and coordinated support.

• Develop and maintain individualized case plans focused on housing, employment, benefits, and overall well-being, based on each client’s strengths and goals.
• Support clients with housing searches, employment readiness, benefits enrollment (e.g., General Assistance, Cal Fresh, CAPI), and skill-building activities such as budgeting and daily living.
• Connect clients to healthcare providers and community resources, and assist with coordination, scheduling, and transportation as needed.
• Maintain accurate and timely client documentation and outcome tracking in HMIS and the agency’s client management system.
• Advocate for client needs and rights when working with partners, landlords, employers, or service agencies; provide mediation and conflict resolution support as needed.
• Provide calm, trauma-informed crisis response and ensure all client services align with ethical standards and agency values.

• Build and maintain partnerships with community organizations, public agencies, and system partners (e.g., VA, APS, CPS, Probation) to support clients and improve access to resources.
• Serve as a liaison between Life Moves and community stakeholders by sharing information, coordinating services, and promoting trauma-informed care practices.

• Participate in weekly case conferences, monthly trainings, and regular supervision to strengthen skills.
• Fully participate in all required trainings. This includes completing trainings by assigned deadlines, actively engaging during sessions, and applying learnings to daily work.
• Attend continuing education opportunities to grow expertise and uphold agency standards.
• Be available to work occasional evenings and weekends as needed or as schedule describes.
• Perform other duties as assigned to meet program and organizational needs.

• Act as the point of contact at medical facilities when needed to advocate and support client care.
• Meet with patients referred through the Emergency Department, conduct needs assessments, create individualized case plans in collaboration with clients, and apply appropriate interventions to support each client's immediate and long-term stability.
• Facilitate external service linkages, including housing, healthcare, and other community resources, to promote continuity of care after hospital discharge.

• Associate Degree in related field preferred; or High School Diploma/GED with 2-5 years of equivalent experience in related field.
• Related fields may include direct involvement in peer advocacy, community outreach, housing services or roles within the homelessness services field.

• Comfortable using basic technology, including phone,…