Senior Software Engineer, UI Lead

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI‑enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud‑based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

This role is available in either our San Diego or Santa Clara office

The AI Agents team is a key part of our broader Platform Engineering division, focused on creating innovative solutions that empower our customers to design and deploy intelligent agents tailored to automate their unique tasks and workflows. Our platform provides the capabilities for users to seamlessly define and configure AI agents that can operate autonomously, driving efficiency and optimizing processes across industries.

At the heart of this cutting‑edge product, our team is motivated by the need to continuously innovate, adapt to latest AI Advancements, and collaborate across multiple disciplines to deliver powerful, user‑centric solutions. We work at the intersection of AI research, engineering, and product development, ensuring that our platform not only meets current demands but also anticipates future trends in automation and intelligent decision‑making.

Joining our team means being part of a dynamic, forward‑thinking group that thrives on solving complex challenges, pushing boundaries, and staying ahead of the curve. We are looking for talented members who are passionate about AI, enjoy working in a collaborative environment, and are eager to contribute to the development of a transformative product that is reshaping how businesses leverage AI to solve real‑world problems.

In this role, you will serve as a senior frontend engineering leader within the AI Agents team, working alongside a Principal Software Engineer to shape and elevate frontend standards and practices across the broader Platform Engineering division. You will operate on an established, production‑scale UI platform — focusing on maturing architecture, raising the quality bar, and creating the frameworks and patterns other engineers build upon.

This role is approximately 60% UI/Frontend leadership and 40% backend platform engineering.

• Define and drive frontend architecture standards and engineering practices across the Platform Engineering division

• Evolve and mature an established, production‑scale UI platform — improving performance, scalability, and developer experience

• Design and implement reusable component libraries, UI frameworks, and tooling that other engineers build upon

• Lead frontend testing strategies and establish quality standards across the team

• Collaborate closely with UX and design teams to translate design systems and prototypes into scalable, accessible UI components

• Mentor and influence engineers across teams, elevating frontend craft and consistency

• Design and implement scalable RESTful APIs and microservices architectures

• Build and maintain backend services using Java and/or Python

• Develop and deploy microservices‑based applications on Kubernetes

• Work with relational databases, SQL, Spring, and Hibernate

• Integrate backend services cleanly with frontend systems

• 12+ years of software engineering experience building scalable, high‑quality applications

• Experience in critical thinking and innovation aimed at AI integrations into work processes, decision‑making, or problem‑solving. This may include using AI‑powered tools, automating workflows, analyzing AI‑driven insights, or exploring AI’s potential impact on the function or industry.

• Demonstrated experience driving frontend architecture and engineering standards at a team or division level

• Experience building AI/ML‑enabled products or features,…