Software Development Engineer,PXT Job Santa Clara area,California USA,Software Development

Overview

Do you want to revolutionize how millions of Amazonians worldwide receive HR support? Are you passionate about building intelligent, AI-powered solutions that transform employee experiences? Do you want to work on a platform that combines AWS services with generative AI to deliver personalized, efficient HR support at Amazon scale? If so, we invite you to join the Employee Services Technology team within Amazon's People eXperience & Technology (PXT) organization.

Our mission is to transform how HR support works at Amazon by delivering swift, accurate, and personalized support through an AI-enhanced unified platform, building intelligent systems that anticipate employee needs and proactively surface solutions, creating seamless experiences that connect service teams across Amazon's HR support ecosystem, and developing scalable solutions that optimize workforce management and operational efficiency.

Responsibilities

Lead the architectural design and development of critical platform features, ensuring solutions are highly scalable, maintainable, and align with AWS best practices.

Drive technical excellence through mentorship of junior engineers and establishment of coding standards, design patterns, and engineering best practices.

Architect and implement AI powered solutions leveraging AWS services to enable predictive support capabilities and automated workflow orchestration.

Design and build robust integration patterns between multiple HR systems while ensuring data security and compliance.

Partner with product and business stakeholders to translate complex requirements into elegant technical solutions.

Lead cross-team technical initiatives and drive consensus on architectural decisions.

Champion operational excellence through monitoring, alerting, and continuous improvement of system reliability.

Our Team and Mission

About the team:
We are part of Amazon's People eXperience & Technology (PXT) organization, focused on building and evolving the HR Service Desk / A to Z Service Central — a transformative platform that revolutionizes how HR support is delivered to Amazonians worldwide. Our team is at the forefront of developing solutions that combine AI-powered employee relationship management with streamlined workflows. Our mission is to empower People Services teams to provide swift, accurate, and personalized support while reducing manual effort and improving operational efficiency.

We are engaged in exciting initiatives including implementing Gen AI solutions and building innovative features to enhance the employee support experience.

Additional Responsibilities

You will also partner with SDE-IIIs and Principal Engineers to drive execution of our 3-year architecture plans (3

YAP) for the technology, balance long-term vision with delivering immediate impact, mentor SDE-Is on engineering excellence and leadership, and collaborate with SDMs and PMs to deliver team goals. You will also have opportunities to be mentored by Sr. engineers and Principal Engineers while working on goals.

Day in the Life

Write maintainable, well-structured, and testable code to advance your in-flight project and submit a code review to the team.

Design a system to solve an Amazon scale problem and present a design document to the team to build consensus on your recommended approach.

Attend a team-level operations review meeting to understand system health and identify actions to keep the system available for our clients.

Meet with a customer to understand problems, brainstorm solutions, and discuss with management to affect team priorities.

Review a teammate's code change and raise the bar on team code quality by providing insightful comments.

Research new technologies that could help simplify your team's system and draft a message to the team with findings.

Root cause and resolve a trouble ticket filed by a customer of your system.

Attend a one-to-one meeting with your manager to receive support on your work and discuss career development.

Qualifications

BASIC QUALIFICATIONS

5+ years of non-internship professional software development experience
5+ years of programming with at least one software programming language experience
5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience
Experience as a mentor, tech lead or leading an engineering team

PREFERRED QUALIFICATIONS

5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants:
Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully…

Software Development Engineer, PXT