Operations Analyst - SFDCJP

Operations Engineer

Salesforce has an internal continuous integration and test cloud of over 40,000 virtual machines, spread across Private (Openstack) and Public (AWS, GCP) clouds, that builds every check-in, runs hundreds of thousands of tests against it and bugs the test failures. The quality of our product and the productivity of the rest of our R&D organization are dependent on this framework. Looking for an Operations Engineer to join a team that is spread across various time zones and supports this system on a 24x7 basis.

This position involves working 40hrs/week during Pacific time zone. The contract is for an initial period of 6 months that can be extended upto 2 years, based on performance.

Responsibilities:

• Troubleshoot issues with our production automation system, perform root-cause analysis and endeavour to automate manual tasks.
• Assist developers and release managers who utilize the automation framework.
• Help answer questions and issues regarding the development and production system that are posted in the internal groups, based on training that will be given when the contractor comes onboard.
• Work with partner teams to roll out new features and debug issues in a production environment.
• Plan and execute on maintenance activities and internal software deployments.
• Write technical documentation that can be used across teams.

Requirements:

• 3+ yrs experience managing large scale production systems & debugging application/infrastructure issues.
• Experience with various monitoring and provisioning tools, such as Zabbix, Jenkins.
• Knowledge or experience working with Source Code Management tools (Git or Perforce etc).
• Experience working with Java applications (coding experience not required) is a plus.
• Experience working with GCP / AWS is a big plus.
• Experience automating repetitive tasks using Rundeck and scripting languages (Python, Shell Scripting etc) is a big plus.