Sr.Service developer

Sr. Service Now Developer

Our client is growing and seeking a dynamic Software Developer with strong Service Now development skills. Along with another team member, you will be responsible for the overall Service Now solution. Other software development and administration needs within the team will drive delivery of high-quality services and tools worldwide. You will also have influence on product integrations and design with an impact on our customer value.

Responsibilities of the position include, but are not limited to:

• System maintenance
• Handle incidents per published SLAs
• Ensures system stability by leading required maintenance schedule
• Addresses system issues impacting SLAs
• Front-End Web Development
• Knowledge of HTML, CSS, Java script, AJAX
• Knowledge of MVC (Model View Controller) architecture
• Experience of one popular web framework - React, AngularJS
• Understanding of how to work with DOM
• Implementation and Development of Web Services
• Ability to develop web services and host on a micro service framework
• Understand and abide by RESTful API guidelines
• Follow standard methodologies of software development - logging, unit testing, code reviews etc.
• Workflow Integrations
• Implement Service Now workflows that integrate with external web services (API Webhooks)
• You will be able to design and develop a workflow framework that can be applied to many workflows
• Dedicatedly find new opportunities to improve our current manual processes
• Database Design and Development
• Design and Implement database schemas based on ACID concepts
• Understand CRUD operations to integrate with external databases
• Experience MySQL / SQL Server & No
  
  SQL / Relationship DB is a plus
• Lead updates to solution functionality
• Understands the customer enhancements requests, business requirements and outcomes
• Documents business requirements, success criteria and business goals and objectives.
• Uses this information to prioritize the enhancement backlog
• Converts business requirements into an initial design and provides capacity and budget estimates (+/- 50%)
• Delivers enhancements on time and on budget (+/- 5%)
• Handles capacity allocated between maintenance, incident management and enhancement delivery
• Develops a quarterly plan for enhancements committed for delivery and gets alignment from customers and IT leadership
• Solution roadmap and alignment to customer roadmaps
• You will provide standard methodologies for guiding adoption and influencing the customer to make investments in the solution
• You will define the services that Service Now delivers and gets alignment with customers on service definitions, SLAs and critical metrics
• You will maintain a Service Now roadmap that plans out investments in system maintenance, upgrade schedule, system improvements and additions to the Service Now ecosystem that aligns with the longer term goals and objectives of IT and SNOW's customers