Director, Product Manager- AI Agent Products

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, Service Now is the AI control tower for business reinvention. Our Service Now AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500® work smarter, faster, and better.

We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

** About the role*
* We are hiring a Director of Product Management to lead the product vision and execution for a transformational frontier Ai agent currently in MVP state. This role brings together cutting-edge autonomous agent capabilities with enterprise governance, positioning you at the intersection of frontier AI and real-world workflow impact.

You'll own the product direction for long-running, self-evolving autonomous agents designed for enterprise knowledge workers. The platform connects natively to Service Now's AI infrastructure, bringing governance, auditability, and workflow intelligence to every agent action- enabling enterprises to deploy AI at scale with the controls they actually need.

This is a 0-1 product leadership role on a team that operates like a startup inside enterprise. You'll be the builder who prototypes the next capability before it's on the roadmap, pulls the product forward by showing what's possible, and translates frontier AI research into platform primitives that drive consumption and adoption across the AI portfolio.

** Why this role matters*
* Autonomous agents are moving from research to production. This role puts you at the center of that shift. You'll define how enterprises will harness agentic AI safely, govern it intelligently, and extract real value from it. Your product decisions will shape how the next generation of autonomous work gets done across large organizations.

** The Impact You'll Make*
* Operate as an AI-native builder, not yesterday's PM

+ Actively prototype, experiment, and ship using modern agentic development tools as a core part of your job.

+ Engage directly with code: review implementations, stand up demos, and validate feasibility alongside engineering.

+ Use hands-on experimentation to de-risk product bets and accelerate time-to-market.

+ Stay at the leading edge of agentic AI, autonomous agents, open-source frameworks, orchestration patterns, memory architectures, and translate that into concrete product capabilities.

Own the product surface area and platform primitives

+ Define and drive the product's long-term vision: autonomous agents enterprises trust to do real work, from desktop execution to orchestrated workflows across systems.

+ Architect the roadmap for agentic platform capabilities: orchestration, memory and context management, action execution, endpoint interaction, and secure agent governance.

+ Translate emerging agent patterns into scalable platform primitives that can be leveraged across this product and other Service Now AI offerings.

+ Partner with frontier AI teams and the open-source ecosystem to bring state-of-the-art capabilities into enterprise production.

Own adoption and measurable outcomes at scale

+ Define clear adoption paths and usage models for agentic capabilities across customer segments.

+ Partner with go-to-market and outbound teams to ensure time-to-value and measurable impact.

+ Establish metrics early. Task completion rates, success rates, latency, cost per action, and iterate rapidly against them.

+ Engage with external ecosystem players and partners as needed to accelerate roadmap and adoption.

+ Balance near-term customer deliverables with long-term platform differentiation and governance innovation.

Builder with hands-on technical depth

+ You don't just define products. You build, test, and iterate.

+ 8-10+ years of product management experience, recent hands-on experience shipping agentic products in the last 12-18 months. Years of PM tenure matter far less than what you've shipped recently and how deep you've gone technically.

+ Comfortable working in codebases, standing up prototypes, and challenging engineering decisions with technical credibility.

+ Background as a developer is a strong plus; exceptional PMs with adjacent technical depth are a match.

Agentic AI expertise and frontier AI fluency

+ Strong understanding of modern AI systems and agent architectures: planning, memory, tool use, orchestration, multi-step reasoning.

+ Deep familiarity with the frontier of agentic AI: open-source frameworks, agent loop patterns, LLM orchestration, and the fast-moving research being published today.

+ Ability to translate fast-moving research into practical, productizable capabilities without waiting for consensus.

+ You follow the agentic AI community, contribute to or…