Staff Full Stack Software Engineer

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, Service Now is the AI control tower for business reinvention. Our Service Now AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better.

We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

About the Team:

The AI Agents team is a key part of our broader Platform Engineering division, focused on creating innovative solutions that empower our customers to design and deploy intelligent agents tailored to automate their unique tasks and workflows. Our platform provides the capabilities for users to seamlessly define and configure AI agents that can operate autonomously, driving efficiency and optimizing processes across industries.

At the heart of this cutting-edge product, our team is motivated by the need to continuously innovate, adapt to latest AI Advancements, and collaborate across multiple disciplines to deliver powerful, user-centric solutions. We work at the intersection of AI research, engineering, and product development, ensuring that our platform not only meets current demands but also anticipates future trends in automation and intelligent decision-making.

Joining our team means being part of a dynamic, forward-thinking group that thrives on solving complex challenges, pushing boundaries, and staying ahead of the curve. We are looking for talented members who are passionate about AI, enjoy working in a collaborative environment, and are eager to contribute to the development of a transformative product that is reshaping how businesses leverage AI to solve real-world problems.

What you get to do in this role:

In this role, you will serve as a full-stack engineering leader within the Conversational Interfaces team, to shape and elevate backend and frontend standards and practices across the broader Platform Engineering division. You will operate on an established, production-scale platform — focusing on maturing architecture, raising the quality bar, and creating the frameworks and patterns other engineers build upon.

• Design and implement scalable RESTful APIs and microservices architectures
• Build and maintain backend services using Java and work with relational databases such as SQL
• Develop and deploy microservices-based applications on Kubernetes
• Integrate backend services cleanly with frontend systems
• Design and implement reusable component libraries, frameworks, and tooling that other engineers build upon
• Collaborate closely with UX, PM and design teams to translate design systems and prototypes into scalable, accessible UI components
• Mentor and influence engineers across teams

To be successful in this role you have:

• 12+ years of software engineering experience building scalable, high-quality applications
• Experience in critical thinking and innovation aimed at AI integrations into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• Strong critical thinking and a track record of integrating AI into engineering processes, workflows, or decision-making
• Demonstrated experience driving architecture and engineering standards at a team or division level
• Experience in different architectures such as event driven and stateless architectures, functional programming, ADTs
• Extensive backend development experience with Java
• Experience with REST, JSON, AJAX, and relational databases
• Experience in designing, developed, and maintained microservices-based applications on Kubernetes, improving scalability, reliability, and deployment speed
• Expertise in JavaScript and modern frameworks — React, Angular, Lit Framework
• Strong command of UI design principles,…