Customer Engineering Lead - Firmware ​/ BIOS ​/ UEFI Santa Clara, California, United States of Am

Position: Customer Engineering Lead - Firmware / BIOS / UEFI Santa Clara, California, United States of Am[...]
## Customer Engineering Lead - Firmware / BIOS / UEFISanta Clara, California, United States of America Apply Now Find out how well you match with this jobJob ID3085056##
** Company:
** Qualcomm Technologies, Inc.##
** Job Area:
** Engineering Group, Engineering Group  Software Applications Engineering
** General

Summary:

** The Sr Staff ARM Server Firmware Management Customer Engineer is a senior technical authority responsible for driving the success of ARM based, hyperscale class server platforms across hyperscalers, OEMs/ODMs, cloud providers, and strategic enterprise partners.

This role combines deep platform firmware expertise, server architecture insight, and customer facing leadership to accelerate adoption, solve the industry’s most complex system level issues, and influence long term product direction across Qualcomm’s datacenter roadmap.

As a Sr Staff engineer, you will operate with broad technical latitude across UEFI/BIOS, BMC/Manageability (Redfish/IPMI/PLDM/MCTP/KCS), ARM Trusted Firmware, silicon initialization, platform RAS, and system level telemetry, leading multi team debug and integration efforts, mentoring customer engineering teams, and serving as the final escalation point for mission critical deliverables.
*
* Minimum Qualifications:

*
* • Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 6+ years of Software Applications Engineering, Software Development experience, or related work experience.
OR  Master's degree in Engineering, Information Systems, Computer Science, or related field and 5+ years of Software Applications Engineering, Software Development experience, or related work experience.
OR  PhD in Engineering, Information Systems, Computer Science, or related field and 4+ years of Software Applications Engineering, Software Development experience, or related work experience.

• 3+ years of experience with Programming Language such as C, C++, Java, Python, etc.  
• 3+ years of experience with debugging techniques.
** Key Responsibilities
*
* 1) Ownership of Complex Escalations
* Act as the ultimate escalation point for boot blockers, firmware regressions, PCIe/CXL link training or RAS faults, DDR PHY training issues, secure boot and attestation failures, and host–BMC synchronization defects.
* Perform deep dive forensics across crash dumps, firmware traces, silicon trace buffers, CPER records, AER/DPC events, SEL/IPMI logs, Redfish telemetry, PLDM monitoring, and cross domain error propagation.
* Run cross functional war rooms with silicon, firmware, BIOS, BMC/Manageability, validation, and security stakeholders to deliver rapid containment and durable fixes.
2) Customer Engagement & Strategic Enablement
* Serve as the principal technical interface for hyperscalers and OEM/ODMs on: UEFI/BIOS and TF A bring up; BMC integration;
Redfish service design; PLDM based host coordination; MCTP endpoint/transport setup; KCS/SSIF/IPMB host BMC channels; and secure firmware lifecycle.
* Lead code/design reviews for UEFI drivers, TF A components, and BMC services (PLDM Base/FRU/BIOS Control & Config/Monitoring, Redfish schemas, telemetry streaming).
* Deliver high value collateral: bring up guides, error handling/RAS playbooks, debug procedures, Redfish/PLDM modeling guidance, and architecture recommendations.
3) Platform Integration & Cross Functional Leadership
* Lead integration across:* - UEFI/EDK2 (PEI/DXE), ARM Trusted Firmware (TF A, TF RMM), ACPI/SMBIOS construction.* - BMC firmware (OpenBMC or equivalent) including Redfish, IPMI, KCS, PLDM over MCTP, MCTP transports (SMBus/I3C/PCIe VDM), SOL/vUART/SoL, sensor & SDR frameworks, FRU data, and BIOS–BMC attribute sync.* - PCIe/CXL initialization (LTSSM, link equalization), AER/DPC policy, RCEC interactions; DDR PHY training & margining; runtime services (PSCI/SDEI).
* Shape the end to end diagnostics and observability stack: early boot logging, host–BMC log correlation, Redfish telemetry, fault injection frameworks, JTAG/Trace
32 multi domain traces, and error persistence strategies.
* Mentor internal engineers; scale customer engineering capabilities globally.
4) Continuous Improvement & Ecosystem…