Senior Software Engineer - ITAM & AI Solutions

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, Service Now is the AI control tower for business reinvention. Our Service Now AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better.

We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

The Software Asset Management product empowers organizations to manage software licensing and compliance with precision. Our engineers build performance-efficient algorithms that help customers achieve the most accurate licensing position possible. You’ll be responsible for the full software development lifecycle—from design and implementation to testing and delivery—while partnering closely with product managers, architects, and quality engineers. Together, we improve product quality, efficiency, and performance.

The SAM team is deeply aligned with company priorities and market expectations, delivering solutions that matter.

• Build high-quality, clean, scalable, and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit Testing, etc.)
• Own your code from design through implementation, test automation, and delivery
• Collaborate with product managers to define feature sets that solve real customer problems
• Work with architects to shape product design and with QE to enhance quality and performance
• Contribute to new product features and enhance existing offerings
• Mentor peers and promote knowledge-sharing across the team

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• Hands-on experience with columnar/analytical data stores (e.g., Click House, Apache Druid, Snowflake, Big Query, Redshift, or Vertica), including schema design, partitioning, and query optimization for large-scale analytical workloads.
• Experience building and operating distributed data pipelines for high-volume ingestion, transformation, and reconciliation (e.g., Apache Spark, Kafka, Flink, Airflow, or dbt).
• Experience creating dashboards and analytic reports with tools such as Power BI, Tableau, or Looker.
• This role requires a minimum of 5 years of related experience with a bachelor's degree; or 3 years and a master's degree; or a PhD without experience; or equivalent work experience.
• 6+ years of experience with object-oriented programming language
• Exposure to Java or C++
• Passion for JavaScript and the Web as a platform, with a focus on reusability and componentization
• Strong foundation in data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations
• Experience with modern UI frameworks such as Angular, React, or Vue
• Strong analytical and design skills
• Ability to manage projects with material technical risk at a team level

• Experience with Service Now platform
• Background in AI or interest in integrating AI into software workflows

For positions in this location, we offer a base pay of $143,200 - $243,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.

We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the…