Sr Inbound Product Manager

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, Service Now is the AI control tower for business reinvention. Our Service Now AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better.

We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

We are seeking an exceptional Sr. Staff Product Manager to own the developer experience, ecosystem, and AI skills strategy for the Lux Framework. This leadership role requires deep technical credibility, cross-functional influence, and the ability to evangelize and build community around developer-centric AI capabilities. You will drive adoption, shape the platform's direction, and serve as the voice of developers across Service Now.

• Own the end-to-end developer experience for Lux Framework, from onboarding to mastery
• Define the developer ecosystem vision what experiences, tools, and skills make Lux indispensable
• Establish developer experience principles, guidelines, and standards across AI skill development
• Identify friction points and remove barriers to developer adoption and productivity
• Champion developer feedback into product decisions across all teams

• Define the strategic AI skills portfolio for Lux
• Set priorities and roadmap for skill development based on developer needs and market opportunity
• Own the evaluation framework and quality standards for all AI skills
• Partner with Engineering and Research to ensure skills are performant, reliable, and developer-friendly
• Establish best practices for skill creation, testing, and iteration
• Cross-Functional Leadership and Influence
• Lead collaboration across Product, Engineering, Research, Design, and Go-to-Market teams
• Drive alignment on developer experience priorities and timelines
• Escalate blockers and champion developer needs at leadership level
• Influence roadmap decisions to ensure rapid iteration and time-to-market
• Build trust and credibility with technical teams through deep product knowledge

• Be the face of Lux to the developer community—authentic, credible, and accessible
• Plan and execute evangelism programs like podcasts, webinars, demos, workshops, and conferences
• Engage with developer communities
• Identify and partner with developer advocates and influencers
• Create content that resonates with developers
• Lead feedback loops, gather developer insights and translate them into product direction

• Own the developer-focused GTM strategy for new Lux features and AI skills
• Partner with Sales, Marketing, and CSE teams to drive adoption and expansion
• Define success metrics and KPIs for developer experience initiatives
• Drive velocity and speed to market—champion lean execution and rapid iteration
• Establish feedback loops to quickly validate and iterate on features

• Maintain hands-on technical knowledge of Lux, AI models, and developer workflows
• Challenge Engineering and Research with ambitious but achievable goals
• Identify emerging trends and opportunities in AI-assisted development
• Make informed trade-off decisions between developer needs, technical constraints, and business priorities
• Represent Service Now's perspective on the evolving AI developer tools landscape

• Experience…