Software Engineer - ITAM

Position: Staff Software Engineer - ITAM
Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, Service Now is the AI control tower for business reinvention.

Our Service Now AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500 work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

About the Role:

The Software Asset Management product empowers organizations to manage software licensing and compliance with precision. Our engineers build performance-efficient algorithms that help customers achieve the most accurate licensing position possible. You’ll be responsible for the full software development lifecycle—from design and implementation to testing and delivery—while partnering closely with product managers, architects, and quality engineers. Together, we improve product quality, efficiency, and performance.

The SAM team is deeply aligned with company priorities and market expectations, delivering solutions that matter.

What You Get to Do in This Role Build high-quality, clean, scalable, and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit Testing, etc.)Own your code from design through implementation, test automation, and delivery

Collaborate with product managers to define feature sets that solve real customer problems

Work with architects to shape product design and with QE to enhance quality and performance

Contribute to new product features and enhance existing offerings

Mentor peers and promote knowledge-sharing across the team

Qualifications

To be successful in this role you have:

Experience in leveraging critical thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.  Hands-on experience with columnar/analytical data stores (e.g., Click House, Apache Druid, Snowflake, Big Query, Redshift, or Vertica), including schema design, partitioning, and query optimization for large-scale analytical workloads.

Experience building and operating distributed data pipelines for high-volume ingestion, transformation, and reconciliation (e.g., Apache Spark, Kafka, Flink, Airflow, or dbt).Experience creating dashboards and analytic reports with tools such as Power BI, Tableau, or Looker. 8+ years of experience in software engineering, with a track record of delivering high-quality products.  Proficiency in Python, Java, or similar object-oriented languages.

Experience with modern front-end frameworks such as Angular, React, or Vue. Strong knowledge of data structures, algorithms, object-oriented design, design patterns, and performance optimization  Familiarity with automated testing frameworks (e.g., JUnit, Selenium, TestNG) and integrating tests into CI/CD pipelines Understanding software quality principles including reliability, observability, and production readiness. Ability to troubleshoot complex systems and optimize performance across the stack.

Experience with AI-powered tools or workflows, including validation of datasets, model predictions, and inference consistency. Comfort with development tools such as IDEs, debuggers, profilers, source control, and Unix-based systems Why Join Us Build and deliver high-impact software that powers…