Courier Route Driver

SPS Global is seeking a dependable and service-oriented Route Driver/Courier to support on-site client operations in Santa Clara, California
. This role is responsible for safe, accurate, and timely delivery of mail and parcels across campus locations while maintaining strict chain-of-custody standards and operational excellence.

The ideal candidate is reliable, detail-focused, and capable of working independently while representing SPS with professionalism. In addition to courier responsibilities, this role provides flexible support to front- and back-office functions to ensure seamless service delivery.

The Route Driver/Courier Floater provides exceptional courier services by receiving dispatch instructions, retrieving mail and parcels from designated offices, and delivering items safely and efficiently.

This role also serves as a cross-trained team member who may provide backup coverage for office services operations as needed to maintain continuity of service.

Reports To:
Client Services Supervisor, Client Services Manager, or equivalent leadership

Travel a predefined courier route via company vehicle to deliver mail and parcels

Perform scheduled pick-ups and deliveries by accurately following maps and written instructions

Maintain detailed logs and time stamps for all items received and delivered

Support chain-of-custody requirements in accordance with operating procedures

Respond to client requests accurately and ensure timely order fulfillment

Complete all required paperwork in a timely, accurate, and legible manner

Operate company vehicles safely and in compliance with state and company standards

Follow company protocol in the event of an accident and/or injury

Maintain vehicle condition through routine servicing (oil changes, tire rotation, fluid checks, refueling)

Ensure vehicle cleanliness and readiness for daily operation

Deliver 5-star customer service in all forms of communication

Follow Operational Service Excellence performance standards

Build professional relationships with customers and internal teams

Maintain professionalism and composure when handling sensitive inquiries

Determine when additional support is required for complex requests

Proactively seek additional work during downtime

Provide front- or back-office coverage as needed

Assist with shipping and receiving procedures

Validate packing slips for accuracy of incoming and outgoing materials

Train backup personnel and provide guidance on policies and procedures

High School Diploma or equivalent

Current state-issued driver’s license with a clean driving record

Ability to safely operate a company motor vehicle

Strong organizational and time management skills

Excellent verbal and written communication skills

Ability to multitask and work independently

Basic computer proficiency and ability to learn required systems

Professional appearance and adherence to company policies

2+ years of related work experience

Working knowledge of MFD equipment

Experience with shipping and receiving procedures

Familiarity with validating packing slips and handling materials accurately

Attention to detail and accuracy

Independent and accountable work style

Problem-solving and analytical ability

Dependability and professionalism

Ability to move packages using a wheeled cart (up to 60 lbs. capacity)

Ability to walk, bend, kneel, stand, and sit for extended periods

Manual dexterity for operating office machinery

Physical and mental capability to operate a company vehicle safely

Travel:
Local travel required

Career Growth:
Opportunities to expand skills across courier and office services operations.

Learning & Development: A culture that supports professional growth and service excellence.

We Recognize Talent:
Recognition programs available across all employee levels.

Benefit Offerings:
Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet…