Sr. Accounts Receivable Specialist

Senior Accounts Receivable Specialist

Position Summary

We are seeking an experienced Senior Accounts Receivable Specialist to manage high-volume accounts receivable operations while ensuring timely collections, accurate cash application, and excellent customer account management. This role is responsible for maintaining customer accounts, resolving payment discrepancies, supporting collection efforts, and helping improve the efficiency of the accounts receivable function.

The ideal candidate is detail-oriented, analytical, and comfortable working in a fast-paced environment with the ability to manage multiple priorities while maintaining accuracy and strong customer relationships.

Key Responsibilities

Accounts Receivable & Collections

• Manage a high-volume portfolio of customer accounts and oversee collection activities.
• Monitor accounts receivable aging and proactively follow up on outstanding balances.
• Contact customers regarding overdue invoices and coordinate payment resolutions.
• Research and resolve payment discrepancies, deductions, short payments, unapplied cash, and account issues.
• Maintain accurate customer account records and collection documentation.
• Recommend appropriate actions for delinquent accounts while maintaining positive customer relationships.

Cash Application & Account Reconciliation

• Process customer payments and accurately apply cash receipts.
• Perform daily cash posting and payment application.
• Reconcile customer accounts and investigate outstanding balances.
• Ensure all transactions are accurately recorded within the accounting or ERP system.
• Assist with month-end accounts receivable reconciliations and reporting.

Reporting & Analysis

• Generate and maintain accounts receivable reports, aging schedules, and collection metrics.
• Analyze collection trends and identify opportunities to improve cash flow and reduce outstanding receivables.
• Prepare reports to support management decision-making.
• Utilize advanced spreadsheet functions to analyze financial data and maintain reporting accuracy.

Team Support & Process Improvement

• Provide guidance and support to team members on accounts receivable processes and procedures.
• Review the accuracy of accounts receivable transactions and assist in resolving complex issues.
• Collaborate with accounting, finance, customer service, sales, and other internal departments to resolve billing and payment concerns.
• Identify process improvement opportunities that increase efficiency, strengthen internal controls, and improve collections performance.
• Assist with special projects and other accounting duties as assigned.

Qualifications

Required

• Minimum of 5 years of progressive accounts receivable and collections experience.
• Experience managing high-volume accounts receivable transactions.
• Strong knowledge of payment application, cash posting, and customer account reconciliation.
• Experience working with ERP or accounting software.
• Advanced Microsoft Excel skills, including Pivot Tables, VLOOKUP/XLOOKUP, formulas, data analysis, and reporting.
• Strong analytical, organizational, and problem-solving skills.
• Excellent communication and customer service abilities.
• High level of accuracy, attention to detail, and ability to prioritize multiple tasks.
• Ability to work independently while collaborating effectively with cross-functional teams.

Preferred

• Experience in a fast-paced, high-volume accounting environment.
• Experience reviewing or coordinating the work of other accounts receivable team members.
• Strong understanding of collections best practices and accounts receivable controls.
• Ability to quickly learn new systems and adapt to evolving business processes.