Cash Specialist

Are you looking for a career that transcends the ordinary? At Concentra, we offer opportunities beyond patient care. As a valued member of our team, you'll be part of our efforts to provide exceptional service to our employer clients and exceptional care to their employees. Our values define our path forward – always working to ensure welcoming, respectful, and skillful care.

Join Concentra, and see what makes us different and better.

The Cash Application Representative is responsible for the Posting, Reconsideration, and Adjustment of all payment types to the Concentra Practice Management system in a timely and accurate manner. Maintain posting level per company policy.

• Employment Type:
  
  Full-time
• Schedule:
  
  1st shift / standard business hours (Monday–Friday)
• Location:
  
  Avenue Stanford Santa Clarita, CA
• 401(k) Retirement Plan with Employer Match
• Life & Disability Insurance
• Paid Time Off & Extended Illness Days Offered
• Colleague Referral Bonus Program
• Tuition Reimbursement
• Dependent Care Spending Account
• Employee Discounts

This position is eligible to earn a base compensation rate in the range of $23.00 to $24.00 hourly depending on job-related factors as permitted by applicable law, such as level of experience, geographic location where the work is performed, and/or seniority.

This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Concentra is an equal opportunity employer, including disability/veterans

Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including but not limited to the Los Angeles County Fair Chance Ordinance, San Francisco Fair Chance Ordinance, and the San Diego County Fair Chance Ordinance

• Apply payments to appropriate accounts, such as:
  Workers Compensation;
  Patient/Private/ Group Health (Cash & Credit Card) and Employer/Contract
• Transfer payments to other Central Business Offices
• Apply Zero pay EOBs and appropriate reasons for Zero pay
• Ensure payments are recorded in an accurate and timely manner
• Manually post daily cash assignments
• Post cash and adjustments per remittance or Explanation of Benefit (EOB)
• Read and interpret EOBs, balancing, and resolving posting errors
• Balance daily posting against internal control totals
• Manage unidentified cash, or payments received with no back-up
• Post 100% denials or short paid charges
• Post and balance payments received through the mail from patients, customers, and insurance companies
• Post all receipts ensuring the totals match the check total amount
• Close daily payments and batches
• Identify daily EOBs needing reconsideration
• Prepare and disburse all daily Reconsiderations to appropriate Carrier/TPA (CBOs who currently combine the duties of Cash Posting and Reconsideration process)
• Identify EOBs in need of Reconsideration, copy and distribute to appropriate department (CBOs who do not currently combine Cash Posting and Reconsideration process)
• Maintain Status Report (CBOs who currently combine the duties of Cash Posting and Reconsideration process)
• Identify incorrect payments and billing due to various changes (i.e., address change, pricing, etc.)
• Submit Employer/Contract changes for verification according to the customer service package
• Escalate issues preventing accurate cash application to leadership
• Apply appropriate Worker Compensation adjustments, Focus, First Health, CCN, Contractual, etc.
• Apply appropriate Employer (Contract) adjustments, Customer Service, Price etc.
• File monthly batches
• Ensure adjustment requests have proper supporting documentation
• Meet or exceed departmental…