Office Manager

Join Our Growing Team at New U Therapy Center & Family Services!

New U Therapy Center & Family Services is a well-established multidisciplinary mental health practice with locations in Valencia, Torrance, and Westlake Village. We are passionate about providing high-quality, compassionate care to our local communities and are committed to supporting the mental health and well-being of the individuals and families we serve. Our practice offers a comprehensive range of mental health services, including psychiatric services, individual and family therapy, and functional psychiatry, allowing us to provide personalized and collaborative care based on each client’s unique needs.

We are seeking a highly organized, detail-oriented, and service-driven Office Manager to join our Valencia office. We are passionate about providing high-quality care to our community, and this role is essential in ensuring smooth daily operations, strong communication, and an exceptional patient and staff experience.

• A Well-Established Local Practice:
  Be part of a respected mental health organization with a strong reputation for quality care and community impact
• Supportive & Collaborative Environment:
  Work closely with clinicians, staff, and leadership in a team-oriented setting that values communication and support
• Meaningful Impact:
  Play a key role in supporting clinicians and enhancing the patient experience through efficient, organized office operations
• Stability & Growth:
  Be part of a growing organization offering long-term stability and opportunities for professional development and career advancement

• Manage scheduling for new and follow-up appointments, maintain accurate clinician calendars, and promptly adjust schedules for cancellations, rescheduling, or new patient needs

• Verify and maintain accurate patient insurance information, confirm eligibility and authorizations, and clearly communicate financial responsibilities to patients or guarantors

• Review patient intake forms for completeness and compliance, maintain accurate records in the EHR system, and coordinate patient record requests in accordance with regulations

• Serve as a primary point of contact for patients, responding to inquiries via phone, email, and in person, addressing concerns professionally, and ensuring a welcoming front-desk experience

• Collaborate with billing to apply and reconcile daily copay charges and support accurate financial documentation

• Process administrative emails, mail, and patient record requests promptly, ensuring accurate same-day routing to appropriate departments or providers

• Maintain a clean, organized, and welcoming office environment; coordinate maintenance, repairs, and office supplies; and ensure safety and cleanliness standards are met

• Monitor office equipment and security, manage inventory and ordering of supplies, and track expiration dates to ensure uninterrupted operations

• Coordinate room schedules for clinicians and staff, and work with finance to track office expenses, inventory, and budget usage

• Act as a liaison between clinicians, staff, and patients, support communication of policies and updates, and assist with team-building activities and office events in collaboration with HR and Marketing

• Provide general administrative and front desk support, including patient check-ins, paperwork preparation, and…