Product Repair Technician

Tombot is a robotics startup company based in the greater Los Angeles area. Jennie, our robotic puppy, was named a Best of CES Award winner at CES 2026, and was designed to support over 50 million seniors with dementia worldwide. We’re building a passionate team to help deliver these life-changing robotic companions to the people who need them most.

Tombot is seeking Product Repair Technicians to support the diagnosis, testing, documentation, and repair of returned products. This role will be part of a developing product repair and RMA function and will help build the processes, documentation, and technical feedback loops needed to support Tombot customers as the company scales.

The Product Repair Technician will receive, inspect, troubleshoot, repair, and test returned units while documenting findings clearly and accurately. This role serves as an important link between Customer Support, Quality, Engineering, Manufacturing, and Operations by identifying product failures, documenting root causes, and helping the company improve product reliability, repair processes, and future product designs.

This is a hands‑on role for someone who enjoys troubleshooting mechanical, electrical, electromechanical, and system‑level product issues. The ideal candidate has experience repairing or testing consumer electronics, robotics, medical devices, IoT devices, hardware products, or other electromechanical products.

• Receive, inspect, and evaluate returned products through the RMA process to determine failure modes, repair needs, and next steps.
• Troubleshoot mechanical, electrical, electromechanical, firmware, and system‑level product issues using established test procedures, tools, and documentation.
• Perform repairs, component replacements, firmware updates, recalibrations, and functional testing as required.
• Document repair findings, diagnostic steps, failure modes, root cause observations, parts used, test results, and final disposition clearly and accurately.
• Conduct validation testing on repaired units to confirm products meet quality and performance standards prior to redeployment.
• Capture and categorize recurring product failures, repair trends, and issue patterns to support Engineering, Quality, Manufacturing, and Operations.
• Partner with Engineering, Quality, Manufacturing, Customer Support, and Operations to escalate complex issues, clarify repair procedures, and improve product reliability.
• Assist with building and improving repair procedures, troubleshooting guides, technical documentation, work instructions, and RMA workflows as the department develops.
• Maintain a clean, organized, and safe repair workspace, including proper handling of tools, parts, test equipment, and returned products.

• Associate degree, technical certification, or equivalent training in Mechanical Engineering Technology, Mechatronics, Electronics, Robotics, Manufacturing Technology, or a related technical field.
• 2+ years of experience troubleshooting, repairing, testing, assembling, or servicing electromechanical products.
• Experience with consumer electronics, robotics, medical devices, IoT devices, hardware products, manufacturing equipment, or other complex electromechanical systems.
• Experience using mechanical tools, hand tools, diagnostic equipment, lab equipment, and test fixtures.
• Experience following technical documentation, work instructions, engineering drawings, test procedures, or repair protocols.
• Experience documenting technical findings, repair actions, test results, and product issues in a clear and organized manner.

• Strong hands‑on troubleshooting skills across mechanical, electrical, electromechanical, and system‑level product issues.
• Ability to diagnose product failures, identify likely root causes, and determine appropriate repair steps using established procedures and tools.
• Strong documentation skills, including the ability to create accurate repair records, failure reports, test notes, and technical observations.
• Ability to read and follow technical documentation, engineering drawings, work instructions, test…