Store Systems Analyst

Title: Store Systems Analyst
Classification: Non-exempt
Reports to: Store Systems Manager

The Store Systems Analyst supports the implementation, deployment, and delivery of retail store systems and store technology initiatives across locations from Southern to Central California. This role supports point-of-sale (POS) systems, payments, self-checkout (SCO), and other store technology solutions by coordinating projects, executing deployments, supporting testing and stabilization, and driving vendor coordination to resolution.

Note: Vallarta has an in-house Help Desk and Field Support teams responsible for day-to-day user support and break/fix. This role focuses on project delivery and provides technical guidance, documentation, and handoff materials for IT operational support.

• Lead assigned initiatives from intake through closeout, including scope definition, requirements gathering, acceptance criteria, and stakeholder alignment.
• Create and maintain work plans (milestones, timelines, dependencies, owners, and deliverables) and adjust plans as conditions change.
• Facilitate cross-functional execution with Store Operations, Vendors, IT teams, Continuous Improvement, and Store Leadership.
• Keep a tracker of risks, issues, assumptions, and key decisions to stay ahead of problems; communicate trade-offs early and escalate blockers or approvals when needed.
• Provide concise status updates (weekly or as required) and document key decisions, actions, and outcomes.
• Drive closeout by validating results, documenting outcomes, and transitioning support materials (Helpdesk KB Articles, job aids, known issues, etc.) to operational teams.
• Execute store technology deployments, including configuration, software/hardware installation, and on-site/remote validation.
• Support deployments across POS, SCO, Electronic Payment Systems, digital signage, fresh department scales, scale labeling, restaurant kiosks, and department queuing systems.
• Coordinate cutover activities to minimize operational impact. Confirm readiness with site checklists and communicate expectations to stakeholders.
• Maintain deployment documentation and checklists to enable repeatable execution and consistent outcomes.
• Develop and execute regression testing scripts for upgrades/changes (POS workflows, payments, peripherals, and other department workflows as applicable).
• Document test results and support go/no-go decisions with clear evidence and defined acceptance criteria.
• Track issues discovered during testing and rollout. Prioritize fixes and coordinate remediation plans with stakeholders and vendors.
• Support post-deployment stabilization and ensure completed solutions are transitioned with usable documentation and support procedures.
• Manage vendor incidents related to assigned initiatives end-to-end, including impact summary, supporting evidence, and clear reproduction steps.
• Coordinate troubleshooting with vendor partners and drive follow-ups until resolution is confirmed.
• Validate vendor fixes in-store and/or via remote verification (as appropriate) prior to closure. Confirm stability to prevent repeat issues.
• Maintain clear case notes and other evidence (logs, timestamps, screenshots) to reduce back-and-forth and speed resolution.
• Coordinate and execute vendor software updates/upgrades for assigned store systems, including scheduling, dependencies, and rollback considerations.
• Maintain versioning documentation (current version by store/system, release dates, upgrade history, and configuration notes) to support troubleshooting.
• Track and document known issues, workarounds, and incident trends by version. Validate fixes and update records as issues are resolved.
• Review and analyze vendor release notes to assess operational impact, define testing/regression scope, and communicate changes to stakeholders in plain language.
• Ensure updates follow change management and validation practices, with documented test evidence and clear go/no-go criteria prior to rollout.
• Maintain a positive, professional communication style when working with store teams, operations leadership, and vendors.
• Translate technical status into clear updates for non-technical stakeholders. Set expectations, communicate risks early, and confirm decisions.
• Contribute to standard operating procedures, checklists, and training materials to support consistent adoption and supportability.
• Use remote support tools (for example: Beyond Trust/Bomgar, VNC, RDP, Aloha CMC) and review common configuration artifacts (.INI/.XML/.CFG).
• Create and maintain basic scripts (Power Shell/batch) as needed for support and deployments.

• 3+ years of experience supporting retail POS systems and store technologies in a multi-store environment.
• Demonstrated ability to plan and execute initiatives (milestones, timelines, dependencies) and drive them to closeout with minimal oversight (planning, coordination, execution, validation, and documentation).
• Demonstrated strong problem-solving skills,…