Supervisor of Technology Services

Salary: CM-100
Refer to salary schedule

Under the direction of the Director of Technology Services, supervises the technology staff responsible for troubleshooting, repairing, installing, configuring and maintaining hardware and software in a personal computer (PC) and local area network (LAN)/wide area network (WAN) environment. Provides planning, leadership, guidance and advanced technical expertise for computer and network services for LAN/WAN and the internet.

The Supervisor of Technology Services serves as a high-level technical expert for computer/network systems and associated processes or programs. This position requires leadership skills and the ability to connect multiple systems involving a wide geographical area.

• Assists the Director of Technology in selecting, training, supervising and evaluating Information Technology Specialists.
• Develops, reviews and implements technology services needs for all district school sites.
• Writes computing facilities rules, policies and protocols standards and procedures for Information Technology Specialists.
• Identifies equipment and materials needed; orders and stores replacement equipment and parts. Arranges for installation of new hardware or software. Gathers and/or compiles data for required inventory reports.
• Troubleshoots problems and assigns staff to handle repairs; schedules routine and emergency maintenance; conducts internal audits.
• Organizes, prepares and conducts training and orientation for Information Technology Specialists.
• Serves as technology liaison for school site administrators, faculty, staff and students.
• Compiles data for State and District reports as needed.
• Performs on-site installation, preventive maintenance, troubleshooting and broad-level repair of computers and related peripherals.
• Installs and maintains switches, routers, and gateways as required for connection between the District networks, and between District Office and all schools.
• Installs and maintains complex applications on District servers.
• Performs hardware and software upgrades.
• Conducts advanced network and network server troubleshooting.
• Provides support for a variety of business administration and instructional computer programs. Responds to District emergency calls.
• Prepares cost/benefit analysis of alternative hardware and software solutions.
• Performs other duties as assigned that support the overall objective of the position.

• In-depth technical knowledge of PC operations, including the relationship and usage of various input and output components, business and education support software, and terminology.
• Principles of PC hardware, software and peripherals;
  Novell local and wide area networks.
• Operating systems used in conjunction with networks.
• Basic principles of data communications equipment.
• Database administration.
• Network administration duties of Novell Netware files server and Microsoft Windows application server.
• Protocols and procedures for setting up new equipment, troubleshooting and performing routine maintenance.
• District network protocols.
• PC-based local area networks, network operations, connectivity between servers, and integration of data and telecommunications.
• Groupwise, domain name system, WEB, Novell directory services and antivirus software programs.
• Effective supervisory techniques including work assignment and delegation, performance evaluation, training and motivation.
• Personal computer based software programs that support this level of work including, but not limited to, word processing, spreadsheet, and special applications used by the department.
• Writing skills to document technical procedures.
• Sufficient human relations skills to convey technical information to others in a user-friendly manner using tact, patience and courtesy.

• Lead, train and supervise others.
• Install, configure, and troubleshoot networked computer workstations, systems, and programs used by the District in both instruction and administrative areas.
• Install and configure microcomputer components such as, but not limited to, cards and drivers.
• Design, install, maintain, and document network hardware, software, and…