IT Support Analyst; Information Technology Support Analyst

IT Support Analyst I - Valencia and Burbank, CA

• 100% employer paid medical and dental
• 401(k) matching contribution
• Generous PTO and paid holidays
• Long-term disability
• Life and ADandD
• Health Care and Dependent Care Flex Spending
• Tuition reimbursement
• Profit-sharing program
• $34.50 - $38.00
• hourly (DOE)
• Position is Onsite

Contributing to Saving Lives

The core business is the Design, Manufacture, and Distribution of Radioactive Sources and Material Products for Medical, Industrial, Inspection, Research, and Calibration Applications.

Business Overview

Eckert and Ziegler Isotope Products

provides sealed and unsealed radiation sources and materials for Medical Imaging sources;
Industrial sources for measurement and analysis;
Oil Well Logging sources and related products;
Reference, Calibration and Environmental Monitoring sources and solutions;
Bulk radioisotopes for pharmaceutical, therapeutic and industrial product manufacturing;
Services for collection, recycling and disposal of sources and low-activity waste;
Sources for industrial Non-Destructive Testing;
High-Activity radiation sources for radiation processing and sterilization;
Medical and Industrial irradiators for blood irradiation, sterilization or calibration.

Eckert and Ziegler Isotope Products seeks an
** IT Support Analyst I
** to join our team. The IT Support Analyst I provides first level IT support for the business. Responsibilities range from initial triage of requests, troubleshooting, resolution of common requests for which there is general understanding, and information gathering for more complex problems with a hand-off to a level 2 or 3 support analyst. The IT Support Analyst collects information required to resolve requests through communication with users, use of support tools and engaging other IT staff or resources.

• Triage, categorize, and resolve tickets in Fresh service, prioritizing routine requests and escalating complex or ambiguous issues to Level 2/3 Support Analysts with clear documentation of steps already taken.
• Manage user access requests and account lifecycle actions in a cloud-based Identity and Access Management (IAM) platform and Active Directory/Entra provisioning, deprovisioning, group membership, and permission changes following documented approval workflows.
• Handle password resets and MFA troubleshooting (IAM), and support MDM device enrollment and ongoing management.
• Provision and troubleshoot common business software, following existing provisioning procedures.