Centralized Scheduling Coordinator

Centralized Scheduling Coordinator (Administrative) Job Summary

The Scheduling Coordinator supports weekly Team Member scheduling across multiple departments during both peak and off-peak operational periods. This role is responsible for producing accurate, efficient, and timely schedules while maintaining clear and consistent communication with Team Members, Supervisors, and Managers. The position requires strong attention to detail, organization, and excellent guest service skills, while balancing labor budgets and ensuring compliance with applicable labor laws and company policies.

• Create and update weekly schedules for assigned departments using company scheduling software.
• Enter schedule changes, shift adjustments, and availability updates as directed.
• Monitor daily staffing levels and report shortages or coverage concerns to Managers or department leadership.
• Maintain accurate records and data entry.
• Ensure schedules comply with labor laws, company policies, and seasonal coverage requirements.
• Respond to scheduling inquiries via phone, email, or internal systems.
• Maintain scheduling software and ensure accurate data entry and reporting.

• Serve as a point of contact for employee schedule questions and basic scheduling requests.
• Communicate scheduling updates, changes, or issues clearly and in a timely manner.
• Provide friendly professional services when interacting with Team Members, Supervisors, Managers, and Guests.
• Collaborate with department leaders, Human Resources, and Payroll to ensure scheduling accuracy.

• Ensure schedules comply with labor laws and internal policies.
• Assists with basic scheduling reports and documentation.
• Report coverage concerns, or scheduling issues to Management for review and resolution.

• Assist with basic scheduling reports and documentation.
• Participate in training related to scheduling tools, policies, and procedures.
• Perform other administrative or operational support duties as assigned.

• Frequent interaction with seasonal and year-round Team Members across all departments.
• Regular coordination with Managers, HR, and payroll.

• Moderate to heavy contact via the telephone and in person.

• Previous experience in scheduling or administrative support required.
• Experience in a high-volume, customer-facing environment preferred (e.g., amusement parks, hospitality, retail or similar).
• Familiarity with scheduling software (e.g., UKG, When to Work, etc.).
• Strong organizational, communication, and problem-solving skills.
• Ability to work flexible hours including evenings, weekends, and holidays.
• Seasonal role with variable hours based on operational needs.

• Ability to communicate clearly and professionally, both verbally and in writing.
• Strong organization skills and attention to detail.
• Ability to follow procedures and work within established guidelines.
• Ability to handle multiple tasks and adjust to changing priorities.
• Ability to maintain confidentiality.
• Ability to learn company operations and procedures.
• Ability to work effectively with Team Members and visitors in a positive customer-focused manner.
• Basic computer skills must be familiar with Microsoft Office suite.

• Able to lift and carry up to 35 pounds.
• Able to use a step ladder to reach printed material in storage.
• Able to walk up and down stairs.
• Able to hear normal conversations over the telephone.
• Able to see, read and interpret documents.
• Able to type accurately on a standard keyboard.
• Bi-manual dexterity.

n/a

• Criminal Background Check
• Signed Confidentiality Agreement