Collections & Credit Specialist - Credit Union

Company Profile:

Located on the beautiful California coast, Santa Cruz Community Credit Union (hereafter, SCCCU) is a community-development and low-income certified credit union, serving Santa Cruz, Monterey and San Benito Counties. Its mission focuses on economic justice and ensuring that all people, organizations and companies have access to the financial services and financial tools they need.

Reporting to the Collections Manager, the Credit & Collections Specialist will preserve SCCCU’s assets by controlling delinquent accounts, collecting delinquent loan payments and/or recovering collateral, assisting other staff and disposing of repossessed collateral. Additionally, this position will process insurance claims related to death, disability, collateral protection and other insurance coverage SCCCU is able to access to offset loan losses, while ensuring a professional interface with members and credit union staff.

Be knowledgeable in accordance with SCCCU’s loan and collection policies and procedures, including consumer loans, mortgage loans, credit cards, commercial lending, insurances available on loans, regulation affecting loans and collections, compliance requirements, documentation, and processing methods;

Contact delinquent borrowers/co-borrowers by telephone, mail, or in person, to encourage prompt repayment of delinquent accounts; confer with borrowers/co-borrowers to determine reason for overdue payment, reviewing terms of loan, charge, or credit contract with member;

Initiate legal action when required; determine when collateral should be repossessed; obtain approval from Collections Manager to review, prior to taking further action; accurately complete all necessary steps of the repossession, redemption and sold autos at auction processes;

Work with all departments to ensure collection problems are resolved in a timely manner;

Obtain credit reports on delinquent borrowers/co-borrowers;

Maintain collection records for management and regulators; assists in pulling files and re-filing as needed for audits; create documentation and status tracking methods to ensure timely completion of outstanding items and tasks;

Review account when members inquire about Service Members Civil Relief, to determine if he/she qualifies; consult Collections Manager for approval of interest rate reduction;

Promote use of financial education/counseling and workshops offered by SCCCU;

Complete all reports assigned by Collections Manager and ensure work is organized and processes and reports are completed by deadlines;

Maintain working knowledge of SCCCU’s products and services, operations policies, procedures and regulations;

Actively participate in training, department and internal staff meetings and activities;

Complete all required annual regulatory and lending training;

Represent SCCCU at external events and various business development opportunities, as needed.

Skip trace accounts and conduct investigations to locate missing borrowers/co-borrowers and collateral; files skip claims if borrower has collateral protection insurance;

Assist with loan audit process, balance due letters, consumer loan denial letters, tracking and verifying mailing of denial letters, procedure writing and follows-up on missing items which create funding delays from indirect lending area;

Collect negative balances and returned items; refer to relevant authorities for prosecution, if necessary;

Send accounts to outside collection agencies, as directed by the Collections Manager;

Process, log and maintain individual bankruptcy accounts; recommend and ensure relevant options; send Adverse Action letter;

Work with Collections Manager on recoveries; including filing claims including all applicable options, such as life insurance, Credit Life & Disability, GAP and CPI claims; request refunds on mechanical and gap warranties purchased through dealer and/or CPI added to loan after liquidation of repossessed automobile;

Accept and monitor consumer credit counselling payments;

File proof of claim on deceased accounts;

Submit payments for posting;

Prepare delinquent loans, credit cards and negative share accounts for charge…