Services Director

OUR COMMITMENT TO A HUMAN HIRING PROCESS

We believe every candidate deserves thoughtful consideration. That's why we do not use AI or automated systems to review applications. Every application is reviewed by a real human member of our team. Because we take the time to give each submission the attention it deserves, our review process may take a little longer - and we genuinely appreciate your patience as we work through applications carefully and respectfully.

While we encourage all interested applicants to apply, we do give priority to those who live in or near our service counties:
Santa Cruz, Monterey, Merced, San Benito, and Mariposa. Our mission of accessible, quality health care guided by local innovation leads everything we do, and having team members who are connected to the communities we serve strengthens our ability to deliver on that commitment.

We have an opportunity to join the Alliance as the Application Services Director overseeing the Application Services Department.

This position can be located in one of our service counties (Mariposa, Merced, Monterey, Santa Cruz, or San Benito) or remotely in California with expected travel to Alliance service area(s) approximately once a quarter. Must reside in California upon hire.

Reporting to the Chief Information Officer, this position:

• Provides strategic management oversight in implementing, directing and monitoring the Alliance's Application Services Department functions
• Directs the Application Services Department, acts as a subject matter expert, and provides direction and advice on application development functions and overall business operations
• Directs, manages and supervises Application Services Department staff

Our Mission is to manage, develop, and integrate software solutions for the Alliance to ensure mission goals and regulatory requirements are processed efficiently, timely, and accurately. Our vision is to be a trusted partner in delivering software solutions and process automation, empowering Alliance staff to provide integrated member care and achieve operational excellence through efficiency, accuracy, and confidence.

• Be a well-seasoned leader with expertise in application lifecycle management
• Have experience in large scale, enterprise software implementation (Claims, Care Management, ERP or CRM experience a plus)
• Be well-versed in application development best practices, including the design of reference architecture
• Enhance operations by establishing metrics, analyzing processes, and implementing standard methodologies and tools to ensure high-quality deliverables
• Operationalize the organization's strategic vision for enterprise applications and operational efficiency
• Have skill in reducing barriers and moving the work forward
• Be collaborative and a true team player, with strength in mentoring teams
• Be effective at managing priorities and deadlines and empowering teams to do their best work
• Proactively leverage emerging technologies, automation, and AI (desirable) to enhance efficiency, resilience, and continuous improvement

• Knowledge of:
  • Methods and techniques associated with executing the full Application Management Lifecycle (ALM) & Software Development Lifecycle (SDLC), including analysis, technical design, development, testing, release, and support
  • Software development processes
  • Software and systems architecture development
  • Promoting and applying change management principles
  • Secure healthcare electronic information exchange, including protocol standards, messaging standards, data types and elements
• Ability to:
  • Direct, manage, supervise, mentor, train and evaluate the work of staff
  • Provide leadership, facilitate meetings, and partner with and guide managers and employees in the resolution of issues
  • Act as a technical resource and explain complex laws, regulations, processes, and programs related to area of responsibility
  • Demonstrate strong analytical skills, accurately collect, manage and analyze data, identify issues, offer recommendations and potential consequences, and mitigate risk
  • Review and assess overall…