Quality Investigator

We believe being healthy should not require tradeoffs. SCN Best Co is a leading innovator, developer and manufacturer of Vitamin, Mineral & Supplement (VMS), Over-the-Counter (OTC) and prebiotics/probiotics in enjoyable forms such as gummies, lozenges and chews. With over 50 years of excellence, our team leads the way in changing how consumers make healthier choices. With unique food science expertise and proprietary processes, we’ve pioneered many firsts.

The fire in our belly to create new to the world products has guided and continues to be core to our mission of making health and wellness more enjoyable. Come join us and become a part of our winning formula!

The Quality Investigator plays a pivotal role in leading technical investigations, root cause analyses, and deviation management across regulated environments such as dietary supplements and food. This role supports product release, complaint handling, and risk mitigation by collaborating with cross-functional teams and applying process improvement tools in alignment with FDA and current good manufacturing practice (cGMP) standards. The investigator develops and maintains documentation, trending analyses, and corrective and preventive actions (CAPAs) while driving continuous improvement initiatives.

This position also serves as a key liaison for customer-facing quality issues, ensuring thorough and timely resolution. Overall, the Quality Investigator ensures safe, compliant, and high-quality products by maintaining a data-driven, system-oriented approach to quality management.

Estimated starting annual base salary is $68,153.05 - $ per year less applicable with holdings and deductions, paid on a bi-weekly basis. Please note that the actual compensation offered may vary based on relevant factors as determined by the Company, which may include, but is not limited to, location, experience, qualifications, education, skillset, and market conditions. The target base compensation for this role is in the low to middle of the range, with the top of the range reserved for only exceptional circumstances.

In addition, this role is eligible for a discretionary, variable annual incentive, paid based on Company performance factors. SCN Best Co offers a competitive benefits package to eligible full‑time employees, which currently includes medical, dental, and vision plans, 401(k) with employer matching contributions, life insurance, paid time off, tuition reimbursement, and more, as well as paid sick leave in accordance with applicable law.

Each benefit is subject to eligibility requirements as specified in plan documents, and the Company reserves the right to modify the benefits it offers from time to time.

• Conduct root cause analyses and investigations by leading in-depth assessments of batch deviations, process failures, complaints, and food safety concerns, ensuring thorough root-cause identification and resolution.
• Develop CAPAs by implementing quick and effective solutions to eliminate recurring quality issues, verifying CAPA effectiveness through structured analysis.
• Oversee customer complaint resolution and analysis including complaint investigations, communication of findings professionally, and driving continuous improvement initiatives to enhance customer satisfaction.
• Upkeep regulatory compliance & documentation by ensuring that the investigations align with FDA, cGMP, HACCP, FSMA, ISO, and industry regulations, maintaining audit readiness and reporting accuracy.
• Ensure food safety and risk mitigation by overseeing environmental monitoring, performing investigations for failures, assessing product implication, and ensuring adherence to food safety protocols.
• Conduct data trending and reporting by…