Residential Community Service Partner

Job Summary

Under the general supervision of the Residential Community Service Supervisor, the Residential Community Service Partner is responsible for providing residential safety and security services for the Residential Community Service Program (RCSP), which operates seven nights a week, 365 nights a year from 7pm through 3am. The incumbent will serve as a liaison with Fire, Police and Dispatch; respond to student concerns;

and provide documentation regarding all community interactions.

Budgeted Salary: $28.43 hourly

Benefits Level Eligibility: Full benefits

Employee Classification: Career appointment

Union Representation: Service Employees (SX)

• Full-time, Fixed
• Percentage of Time: 100%, 40 Hours per Week
• Days of the Week: TBD – Work Days and Schedules to be Discussed at Time of Interview
• Shift Includes:
  Evenings, Nights, Swing Shift, Weekends – to be Discussed at Time of Interview
• Shift Differential:
  Plus an additional $1.00/hour of shift differential pay when a qualifying shift is worked

70% – Community Patrols

• Provide nightly foot patrols throughout the assigned residential community.
• Complete nightly lockup.
• Maintain the security of assigned keys.
• Respond as directed by Dispatch to radio calls.
• Provide assistance and support to residents as needed.
• Identify and mitigate any unsafe condition or health risks encountered.

15% – Reporting

• Responsible for logging and reporting community observances regarding student events, gatherings and unusual happenings.
• Provide written documentation of all policy violations, community/resident interactions, incidents, radio calls, emergencies, occurrences, and observations which occur during the work shift as per departmental procedures.

10% – Emergency Preparedness

• Familiar with and ready to enact the campus Student Services Disaster Operations Committee (SSDOC) procedures.
• Provide first aid, CPR or AED services as needed.
• Manage evacuations of buildings and communities and be able to extinguish small fires as needed.
• Familiar with Community Emergency Responder Team (CERT) practices and procedures and be ready to respond in the event of an emergency or disaster.
• Stay current with training in CPR/first aid/AED, CERT, and campus and divisional emergency plans.

5% – Other Duties

• Drive campus owned vehicles and/or a personal vehicle as needed.
• Perform other duties as assigned in support of Colleges, Housing, and Educational Services and the University.

• Customer service experience sufficient to interact in a positive and professional manner with all levels of personnel within the organization.
• Strong interpersonal skills sufficient to connect with all levels of staff, students, and external constituents in a respectful, supportive, yet authoritative manner.
• Excellent writing skills sufficient to draft clear and concise correspondence, reports and procedures.
• Strong communication skills sufficient to listen, mediate, negotiate, and promote open dialog.
• Strong critical thinking and problem-solving skills sufficient to analyze problems in the field and develop and implement innovative and creative solutions which adhere to campus policies and procedures.
• Knowledge of and familiarity with safety and security industry standards and practices.
• Demonstrated ability to utilize various desktop computer applications, create documents and send emails.
• Ability to comprehend and effectively explain a wide variety of complex and detailed policies and procedures.
• Ability to exercise judgment and discretion in sensitive and/or confidential personnel matters.
• Ability to calm and de-escalate tense and charged situations and successfully avoid violence or continuation of hostilities.
• Ability to work well independently as well as part of a team.

• Experience with security patrols, POST, Neighborhood Watch, or other security-related trainings or experience.
• Experience providing safety and security to a similar residential community.
• Ability to use two-way radios in a professional environment, and with Emergency Dispatchers.

• Selected candidate will be required to pass a pre-employment…