Senior Technical Collections Specialist - Santa Fe Springs, CA

PURPOSE/

SUMMARY:

The Collections Specialist is responsible for the day-to-day recovery of outstanding receivables, working directly with customers, contractors, and internal teams to resolve past-due balances and ensure timely payment. This role manages an assigned portfolio of customer accounts, performs consistent collection follow-up, and documents all activity within company systems. The Collections Specialist supports company cash flow goals by reducing delinquency, resolving billing disputes, and maintaining professional, productive relationships with customers throughout the collection process.

This is a full-time, on-site position, Monday through Friday.

• Perform outbound collection calls and email follow-up on assigned aged accounts in accordance with department procedures
• Send dunning letters, statements, and payment reminders at the appropriate aging intervals
• Negotiate payment arrangements within approval authority and document all commitments
• Research and resolve short pays, deductions, and unapplied cash in coordination with the AR team
• Escalate complex or high-dollar accounts to the Credit Manager and/or Controller with a clear recommendation

• Investigate billing discrepancies, missing PO numbers, pricing disputes, and delivery issues; coordinate with Sales, Project Management, and AR for resolution
• Process and track customer disputes through to resolution, ensuring timely follow-up on all open items
• Maintain accurate, detailed collection notes and account histories within current accounting technology and software
• Assist with the preparation of preliminary notices, lien documents, and bond claim packages as directed

• Review aging reports daily and prioritize collection activity based on dollar value, age, and risk
• Provide regular status updates to the Credit Manager on portfolio performance, problem accounts, and payment commitments
• Support month-end close activities, including reconciliation of assigned accounts and cash application research
• Maintain organized files and documentation in accordance with company retention policies

• Partner with Accounts Receivable, Sales, and Chief Financial Officer to resolve customer issues that impact payment
• Communicate professionally with customers, contractors, and general contractors at all times, representing Tangram positively
• Assist with administrative or departmental support as needed to maintain workflow continuity

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.