Customer Service Rep

With around 480 locations in over 40 countries, thyssenkrupp Materials Services is the biggest materials distributor and service provider in the western world. The broad service spectrum offered by the materials experts enables customers to focus on their individual core business. The area of Materials Services spans two strategic areas: global materials distribution as one‑stop‑shop – from steel and stainless steel, tubes and pipes, nonferrous metals and specialty materials to plastics and raw materials – and tailored services in the areas of materials management and supply chain management.

An extensive omnichannel architecture offers 250,000 customers worldwide cross‑channel, round‑the‑clock access to more than 150,000 products and services. A highly efficient logistics system ensures that all requested services are smoothly integrated into customer production processes “just‑in‑time” or “just‑in‑sequence.” Copper and Brass Division Sales is a distributor and processor of aluminum, stainless steel, copper, brass, bronze and more quality materials serving markets across North America, including Canada and Mexico.

By providing customers with what they want, when they need it, Copper and Brass Sales is able to help them succeed in today’s challenging global business environment. The company’s focus on the Aerospace, Automotive, Electrical, Medical and Oil & Gas Industries allows them to offer these market segments expertise specific to their needs. The daily commitment of its employees to provide premium service focused on the customer first has earned Copper and Brass Sales the position of a respected leader in the nonferrous metals industry for over 80 years.

Provides customer service and sales support to the supplier base and internal company end‑users.

We are hiring on 1st shift paying $23-$26 per hour.

Key Accountabilities:

• Provide customer service regarding material and order status via phone and/or email.
• Coordinate issue resolution between customer and appropriate internal staff members (contract administration, purchasing, finance, plant, etc.).
• Meet internal sales goals related to orders and customer service, and monitor own progress toward the goals.
• Create, update, or maintain various reports regarding issues, orders, and sales results.
• Will complete order entry or quote preparation as needed/assigned.
• Meets TKMNA Employee Attributes / Competencies.

Minimum Requirements:

• High school diploma or equivalent.
• At least 2 years of previous customer service experience.
• Solid computer skills beyond the basic level.
• Strong attention to detail.
• Excellent communication and customer service skills; ability to resolve problems successfully; willingness to “go the extra mile” for the customer.
• Self‑starting, dependable, accepts ownership, drives own goals/performance.
• Flexible in scheduling and available for overtime as needed.

Preferred Requirements:

• College degree.
• Experience in the aerospace industry, especially in a customer service, sales, or purchasing role.

The above is intended to describe the general content of and requirement for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

We offer competitive company benefits to eligible positions, such as:

• Medical, Dental, Vision Insurance
• Life Insurance and Disability
• Voluntary Wellness Programs
• 401(k) or RRSP programs with Company Match
• Paid Vacation and Holidays
• Tuition Reimbursement
• And more!

Benefits may vary based on job, country, union role, and/or company segment. Please work with your recruiter or tk representative for applicable benefits information.

This is to notify the general public that some individuals/entities are using the thyssenkrupp (“TK”) name, trademark, domain name, and logo without authorization. They are posing as employees, representatives, or agents of TK and its associated/group companies. These individuals/entities are fraudulently offering jobs online through texts, websites, telephone calls, emails, or by issuing fake offer letters. They are also soliciting jobseekers to deposit money in certain bank accounts…