Sales Support Specialist

Apple One is partnering with an industry leader in custom chemical formulation and manufacturing based in Santa Fe Springs, CA. This organization serves as a critical partner to various industries, delivering high-quality, precision-engineered chemical solutions. Known for a culture of safety and reliability, they provide a dynamic environment where team members are empowered to take full ownership of the customer experience.

We are seeking a Sales Support Specialist for a full-time, onsite role. This position serves as the vital link between customers, Account Managers, vendors, and internal production teams. You will ensure that orders move accurately and efficiently while maintaining high standards of quality and safety. This role is highly suitable for a detail-driven professional who thrives in a fast-paced, evolving atmosphere and is motivated by the direct impact their work has on business success.

• Industry
  :
  Chemical Manufacturing / Industrial Solutions
• Job Function
  :
  Sales Support / Order Management
• Employment Type
  :
  Direct Hire
• Pay Rate
  : $24.00 – $27.00 per hour (Based on experience and skills)
• Workplace Type
  : 100% Onsite (Santa Fe Springs, CA)

• Customer Advocacy
  :
  Serve as the primary point of contact for customer and Account Manager needs regarding order status and logistics.
• Order Management
  :
  Manage the full lifecycle of customer orders within the ERP system, ensuring accuracy from initial entry through final completion.
• Data Integrity
  :
  Maintain highly accurate documentation, pricing records, and customer/product profiles to ensure seamless internal transitions.
• Cross-Functional Coordination
  :
  Collaborate with vendors and internal departments to resolve issues and align production with customer expectations.
• Process Ownership
  :
  Proactively identify and resolve potential order hurdles to maintain customer trust and operational flow.

• Experience
  : 3 to 5 years of experience in sales support, customer service, or order management, preferably within a manufacturing or industrial environment.
• Technical Skills
  :
  Very strong proficiency in ERP systems and Microsoft Office Suite.
• Communication
  :
  Ability to communicate clearly and professionally with a variety of internal and external stakeholders.
• Adaptability
  : A strong ability to adjust to shifting priorities and changing customer needs in a high-volume environment.
• Accountability
  : A track record of taking ownership of outcomes and following through on complex tasks from start to finish.