Merchandiser - Facilities Solutions​/San

Help deliver the products, solutions, and service our customers rely on at Kelly Spicers.

We’re looking for a Merchandiser who is passionate about customer service, problem-solving, and keeping orders moving from request through delivery. In this role, you’ll partner with customers, sales representatives, vendors, purchasing, receiving, warehouse teams, and other regions to source products, coordinate orders, resolve issues, and help create a seamless customer experience.

If you enjoy managing details, finding solutions, and working with multiple teams to make sure customers receive what they need, we’d love to hear from you.

The Merchandiser
- Facilities Solutions is responsible for supporting customers and sales representatives with product inquiries, quotations, and orders, including nonstock and special-manufacturing items.

This role will receive requests for quotations, calculate pricing, source products, coordinate with vendors, monitor production and delivery schedules, trace or expedite shipments, and help ensure orders are processed and delivered accurately and on time.

The successful candidate will be comfortable communicating with customers, sales representatives, vendors, and internal departments while managing multiple priorities in a fast-paced environment. This position requires strong attention to detail, follow-through, and the ability to identify practical solutions when products are unavailable, orders are delayed, or discrepancies arise.

Monday
- Friday: 8:00am - 5:00pm

$35/hr.

- $40/hr.

• Process telephone and email requests from customers and sales representatives related to vendor inquiries, quotations, product availability, and orders.
• Work closely with Facilities Solutions sales representatives to support customer product requests and sales opportunities.
• Provide responsive and professional support to internal and external customers throughout the ordering process.
• Research products and recommend alternatives when requested items are unavailable.
• Provide functional support to other regions when needed.
• Navigate vendor websites to source products, identify alternatives, download invoices, locate estimated delivery dates, and obtain proof of delivery.
• Communicate with Jan San manufacturers and vendors regarding product availability, pricing, lead times, backorders, credits, and order status.
• Obtain vendor quotations and production schedules for nonstock and special-manufacturing items.
• Assist the sales team in identifying alternative products when requested products are unavailable.
• Communicate inventory gaps and product availability concerns to purchasing and sales.
• Process customer orders and create vendor purchase orders.
• Enter stocked and nonstocked item orders into the A+ order-entry system to support timely warehouse processing and product delivery.
• Coordinate direct-ship and indirect orders with vendors, receiving, warehouse personnel, and other regions to ensure orders are processed and delivered accurately and efficiently.
• Work with the receiving clerk on indirect orders when a quick turnaround is needed to ship products to customers.
• Trace shipments and expedite products when necessary to support customer delivery expectations.

• Research and resolve order discrepancies, including obtaining proof of delivery and reviewing pricing or billing differences.
• Process customer credits and prepare vendor debits for pricing and billing discrepancies when appropriate.
• Follow up with vendors and internal teams regarding delayed orders, backorders, shipping issues, and other fulfillment concerns.
• Maintain clear communication with customers and sales representatives regarding product…