Sr Information Technology Support Specialist

Position Summary

Provides technical support responsible for resolving highly complex issues or developing solutions to support complicated and diverse hardware and software systems. Develops end‑user training programs and documentation for broader and diverse user groups.

• Researches and selects system expansions or enhancements by studying workload and capacity of computer systems.
• Conducts evaluation of technology process problems and recommends solutions including purchase of vendor packages or products.
• Establishes program objectives and specifications for testing new programs, compares programs, sets the standards and makes modifications.
• Analyzes performance metrics, recommends and leads solutions for changes to processes, procedures or training.
• Works with IT professionals and end users to assess system and training needs for applications.
• Establishes service desk procedures and ensures processes are followed.
• Develops, implements and/or approves training and documentation policies, standards and procedures.
• Develops comprehensive test plans and ensures they are carried out and analyzed to provide information for process improvement.
• Maintains historical records by documenting hardware and software changes and revisions.
• Maintains client confidence and protects operations by keeping information confidential.
• Maintains professional and technical knowledge by attending workshops, reviewing publications, establishing networks and participating in professional societies.

• Ability to present technical information
• Knowledge of software testing and maintenance
• Ability to solve complex problems
• Process improvement skills

• Education:
  
  HS diploma or equivalent
• Experience:
  
  4+ years of relevant IT technical experience
• Experience with software, network, and database performance tuning
• Experience in the development of training and testing processes and leadership in IT functions

• Office environment
• Ability to sit for long periods of time
• Vision abilities required to validate and enter data on a computer

This list does not represent all physical demands. Descriptions are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be provided to enable individuals with disabilities to perform the job’s essential functions.

FOX provides equal employment opportunities for all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, gender identity, sexual orientation, marital status, religion, age, physical disability (including HIV and AIDS), mental disability, results of genetic testing, or service in the military, or any other characteristic protected by law. All employment decisions – including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, layoffs, terminations, and social/recreational programs – are based on merit and the principles of equal employment opportunity.

Fox offers an excellent compensation package and wide‑ranging opportunities for professional development.

• Medical, Dental, Vision, Health Spending and Dependent Care Savings Accounts
• Disability and Life Insurance benefit programs
• 401k plan with employer matching

Eligibility for all benefit programs is defined by the applicable plan document or employee handbook.

$80,281.14 – $. The compensation range for this position is specific to the locations listed below and reflects the range Fox reasonably and in good faith expects to pay, considering factors such as job‑related knowledge, skillset, experience, education, training, certifications, and other relevant business and organizational factors.