17310P2-WMS Business Analyst Job Santa Fe Springs area,California USA,IT/Tech

What We Do

STG Logistics ("STG") is a premier provider of managed and extended port to door outsource services. With a nationwide network of drayage and intermodal operations, bonded CFS facilities, and warehouse fulfillment locations integrated with the best people and premium technology, STG delivers holistic solutions to its customer’s supply chain.

What We Do

Who We Are

Our People Are Difference. At STG, we invest in our people, so they are highly trained, tech-savvy, and customer centric to deliver the best service in the logistics industry.

Summary

We are seeking a highly capable and motivated WMS Support Analyst to provide technical assistance, and systems support for our operations, customer service, and business teams. In this role, you will ensure the optimal performance of our hardware and software technologies, enhance system reliability, and maintain data security. You will also assist in identifying IT equipment upgrades and make recommendations for replacing end-of-life hardware.

What

You’ll Do

Serve as the first point of contact for users seeking technical assistance via phone, email, or other supported channels.
Create tickets and manage ticket queues in the ticketing system.
Perform remote troubleshooting using diagnostic tools, system monitoring, and effective questioning techniques.
Run diagnostic programs and follow up to ensure complete issue resolution.
Determine and implement the best solutions based on issues reported and details provided by end users.
Walk users through step-by-step resolutions and ensure timely problem-solving.
Install, modify, and repair computer hardware and software.
Configure, troubleshoot, and support mobile RF devices and label printers (e.g., Printronix).
Manage user accounts and access through Synapse and other application systems.
Maintain an accurate inventory of WMS assets and related hardware/software.
Document technical processes, configurations, and diagnostic results.
Collaborate with vendors to address and resolve issues.
Collaborate with other IT groups as needed.
Provide on-site support at various locations on a rotating schedule.
Travel to Southern California sites to support IT operations.
Be available to work outside normal business hours as needed.
Cross-train with other areas of Application Support, such as TMS.
Maintain system performance and participate in continuous improvement initiatives.
Identify opportunities to enhance current IT support procedures and workflows.
Stay current with emerging IT trends and technologies.
Perform special projects and tasks as assigned.

STG Logistics reserves the right to change duties, responsibilities, and activities at any time with or without notice.

What You’ll Bring

Bachelor’s degree in computer science, Information Technology, or related field a plus but not required.
3 years of proven experience in IT or technical support roles.
Strong proficiency in troubleshooting hardware, software, and network issues.
Exceptional ability to provide technical support and resolve user queries effectively.
Firsthand experience with WMS systems such as but not limited to Synapse
Experience with other platforms such as Cargo Manager, Profit Tools, CLI is preferred for cross-training collaboration.
Advanced knowledge of Small Parcel Station software such as Techship, Endicia, Cargo Spectre, UPS, and Fed Ex.
Experience troubleshooting label printers and managing inventory systems.
Proficient with IT helpdesk tools and hardware/software inventory systems.
Demonstrated experience documenting processes and tracking performance metrics.
Ability to lift and move equipment weighing up to 25 lbs.
Proficiency in Spanish preferred but not required.
Excellent communication, interpersonal, and customer service skills.
Initiative-taking, meticulous, and able to work independently in a demanding environment.
Ability to…