Service Manager

Looking for a career where you can make an impact?

Join SONSRAY and be part of a team that keeps industries moving forward!

At SONSRAY, we are more than just a dealership – we are industry leaders dedicated to keeping businesses moving. Serving the construction, transportation, and agricultural sectors, we provide top-tier equipment, exceptional customer service, and innovative solutions that drive success.

Our comprehensive offerings include equipment sales, rentals, parts, maintenance, and repairs, ensuring our customers have everything they need to operate efficiently.
With a growing team of 500+ employees across 33+ locations in 9 states, we foster a dynamic work environment that values growth, innovation, and performance-driven success.

Whether you’re looking to build your career or support industries that power our world, SONSRAY is the place to make an impact.

Ready to power industries and drive success?

Department: Service

Location: 10950 South Norwalk Blvd
Santa Fe Springs, CA, 90670

Job Title: Service Manager

Location:

Santa Fe Springs
Job Type: Full-Time
Salary Range: $90,000 to $105,000 salary

About Sonsray:
Sonsray moves mountains for the construction, transportation, and agriculture industries. We are the West Coast's largest Thermo King & CASE dealership, offering sales, parts, service, rental, and leasing. We are committed to fostering a supportive and dynamic work environment.

Why work here?
At Sonsray, we value all employees, their contributions, and most importantly, their ideas! We know that the key to moving mountains is teamwork. This is what we offer our team members:

• Medical coverage (PPO + HSA options)
• Dental, Vision, and Life insurance provided at no cost
• 401K with competitive employer contributions
• 80 hours of annual vacation, increasing with years of service
• Uniforms provided annually
• Annual boot voucher of $125.00
• One full paid day off annually for community volunteer work
• Birthday meal provided by Sonsray
• Privately owned and operated, with decisions made based on core values rather than corporate directives
• Annual Holiday Party, including covered airfare and hotel for employees and a guest
• Emphasis on company growth and employee development
• Open-door policy, fostering a collaborative environment with active owner and management involvement

Position Summary:

The Service Manager is responsible for the comprehensive oversight of service operations, aiming to maximize return on investment. This includes optimizing Service Department processes to ensure exceptional internal and external customer satisfaction, driving profitable service labor sales, maintaining rigorous expense control, and effectively recruiting, developing, and retaining high-caliber personnel.

Financial and Strategic Management:

• Develop and adhere to an annual service budget, establishing realistic, attainable, and measurable profit goals aligned with overall dealership financial and operational objectives.
• Monitor and analyze key performance metrics on a monthly basis to ensure departmental goals are achieved.
• Analyze and interpret internal financial and operational reports to identify areas for improvement and growth.
• Monitor warranty expense and recovery rates to meet company objectives.

Personnel and Talent Management:

• Lead the recruitment and hiring processes for service personnel, fostering a high-performing team.
• Develop and implement individual development plans to cultivate and retain key talent within the department.
• Coordinate talent acquisition efforts through partnerships with local technical school programs.
• Schedule and assign jobs and work areas to employees based on their skills, knowledge, and experience.
• Conduct regular facility inspections, safety meetings, and coordinate annual safety inspections to ensure a safe working environment.

Operational Excellence:

• Establish, maintain, and rigorously adhere to a priority system for scheduling all service work, encompassing both customer and internal assignments.
• Ensure the timely and accurate completion and filing of all manufacturer warranty and Product Improvement Program (PIP) claims in accordance with manufacturer requirements.
• Verify that the Service…