Quality Assurance Manager, 3rd Party Inventory and Production

ABOUT QUINCE

Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct‑to‑consumer (DTC) model that cuts out middlemen and leverages just‑in‑time manufacturing to minimize waste and maximize value.

• Customer First:
  We prioritize customer satisfaction in every decision.
• High Quality:
  True quality means premium materials and rigorous production standards you can feel good about.
• Essential Design:
  We focus on timeless, functional essentials instead of chasing trends.
• Always a Better Deal:
  Innovation and transparency ensure value for both customers and partners.
• Social & Environmental Responsibility:
  We commit to sustainable materials, ethical production, and fair wages.

At Quince, you will be part of a high‑performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices.

That mission demands a world‑class team committed to excellence. If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince.

Quince is hiring a Quality Assurance Manager, Customization to serve as our on‑the‑ground quality champion at our third‑party decorator facility in Santa Fe Springs, CA. This is a fully on‑site role, Monday through Friday during regular business hours, embedded directly within our 3P decorator's operations. The role may involve transportation to our Los Angeles Warehouse and other decorators in the area as needed to address quality issues.

You will be the eyes and ears of Quince at the facility – inspecting inbound inventory, auditing production quality, raising issues in real time, and building the processes that drive us to our targets of 99% On‑Time Delivery and 99% Quality Acceptance. You will serve as the critical link between the physical production floor and our remote team of project managers, providing clear, timely updates and escalating risks before they become problems.

Your inputs will help shape our Production Management Software.

• Own quality outcomes at the 3P decorator facility, holding performance to 99% on‑time delivery and 99% quality acceptance rate targets across all production runs.
• Monitor the inspection of inbound inventory received at the facility, verifying quantities, condition, and specifications against purchase orders and production requirements, drive timely inventory replacements to minimize production delays. Identify root cause issues stemming from the warehouse, and work cross‑functionally to implement SOPs at the warehouse level to resolve issues.
• Conduct production quality checks throughout the decoration process (e.g., embroidery, screen‑printing, heat transfer, embossing), identifying defects, inconsistencies, or deviations from brand standards.
• Raise issues quickly and clearly, documenting defects, inventory discrepancies, and production delays with supporting evidence (photos, data, root cause notes) and driving swift resolution with the decorator. Push the third party to implement changes rapidly.
• Provide structured and ad hoc updates to the remote project manager team, communicating production status, quality metrics, open issues, and risk flags in a clear, actionable format. Work with the Program Manager to incorporate project updates into the Production Management System.
• Build and implement QA processes and SOPs from the ground up – from incoming goods inspection to final outbound audits – to create a repeatable, scalable quality system.
• Track and analyze quality and delivery KPIs, identifying trends, recurring issues, and…