Returns Processing Representative

Job Title

Records and tracks returned products and product problems to aid in improving product quality; tracks what comes in, where it is in the system, and when it is discarded or repaired and ready to resell.

Position Responsibilities:

• Checks for and verifies warranties, and prepares required paperwork for refunds.
• Facilitates moving returned product through the system, with the goal of reselling products that can be refurbished.
• Processes product returns from customers.
• Interacts with customers, receives information about faulty products, and gives customers assigned RMA (Return Merchandise Authorization) numbers.
• Opens, spot checks, inspects, and tests customer and vendor returns of RMA products.
• Receives, sorts, and stages returns, and logs data about returns into the system.

Specific Knowledge, Skills or Abilities

Required:

• Multi-tasker and handles pressure well
• Ability to solve complex problems
• Strong interpersonal skills
• Meticulous attention to detail

Position

Qualifications:

Education:

HS diploma or equivalent

Experience:

2+ years of relevant customer service experience required

Work Environment and

Physical Requirements:

Office Environment

Ability to sit for long periods of time

Vision abilities required to validate and enter data on computer

Disclaimer:
This list does not represent all physical demands. Descriptions are representative of those that must be met by employee to successfully perform the essential functions of the job. Reasonable accommodation may be provided to enable individuals with disabilities to perform the jobs' essential functions.

Note:

FOX provides equal employment opportunities for all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, gender identity, sexual orientation, marital status, religion, age, physical disability (including HIV and AIDS), mental disability, results of genetic testing, or service in the military, or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.

We base all employment decisions –including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, layoffs, terminations and social/recreational programs – on merit and the principles of equal employment opportunity.

Fox offers an excellent compensation package and wide-ranging opportunities for professional development. Medical, Dental, Vision, Health Spending and Dependent Care Savings Accounts, Disability and Life Insurance benefit programs are available, as is a 401k plan with employer matching. Eligibility for all benefit programs is defined by the applicable plan document or employee handbook.

Compensation Range: $18.31 - $24.56