Quality Assurance Manager, Customization

Quality Assurance Manager, 3rd Party Inventory and Production

Location:

Santa Fe Springs, CA (full-time, on-site, Monday through Friday, regular business hours)

Quince is hiring a Quality Assurance Manager to serve as the on-the-ground quality champion at our third‑party decorator facility. The role involves inspecting inbound inventory, auditing production quality, raising issues in real time, and building processes that drive our targets of 99% on‑time delivery and 99% quality acceptance.

• Own quality outcomes at the 3P decorator facility, holding performance to 99% on‑time delivery and 99% quality acceptance rate targets across all production runs.
• Monitor the inspection of inbound inventory, verifying quantities, condition, and specifications against purchase orders and production requirements; drive timely inventory replacements and implement SOPs at the warehouse level.
• Conduct production quality checks throughout the decoration process (embroidery, screen‑printing, heat transfer, embossing), identifying defects, inconsistencies, or deviations from brand standards.
• Raise issues quickly and clearly, documenting defects, inventory discrepancies, and production delays with supporting evidence (photos, data, root cause notes) and driving swift resolution with the decorator.
• Provide structured and ad‑hoc updates to the remote project manager team, communicating production status, quality metrics, open issues, and risk flags in a clear, actionable format.
• Build and implement QA processes and SOPs from the ground up— from incoming goods inspection to final outbound audits—to create a repeatable, scalable quality system.
• Track and analyze quality and delivery KPIs, identifying trends, recurring issues, and opportunities for improvement, and present findings to internal stakeholders.
• Influence and partner with the 3P decorator to drive adoption of Quince quality standards, SOPs, and process improvements at the facility level.
• Identify root causes of quality failures, inventory discrepancies, and delivery misses; work cross‑functionally with internal project managers, sourcing, and the decorator to resolve them and prevent recurrence.
• Support onboarding of new product lines or decoration techniques by developing quality checkpoints and training criteria specific to each program.
• Maintain accurate records of quality references, inspections, defect rates, corrective actions, and inventory discrepancies in Quince’s tracking systems.
• Conduct weekly operations check‑ins with decorators to review performance, open issues, corrective actions, and upcoming production requirements.

• 5+ years of experience in warehouse operations, quality assurance, quality control, or production operations, preferably within apparel, accessories, textiles, or decorated goods.
• Proven ability to identify, elevate, and resolve production and inventory quality issues in a fast‑moving environment.
• Strong process‑building mindset—experience creating SOPs, inspection criteria, and quality frameworks from scratch.
• Excellent communicator, able to translate on‑ground observations into clear, concise written updates for a remote team.
• Detail‑oriented and data‑driven, with experience tracking KPIs and using metrics to drive decisions and accountability.
• Comfortable working independently on‑site with minimal direct supervision while staying tightly aligned with a distributed team.
• Proficiency with production tracking tools, WMS/OMS systems, or similar platforms; strong skills in Excel or Google Sheets for reporting.
• Flexible and solutions‑oriented, with the ability to adapt quickly to shifting priorities, rush orders, and unexpected issues.
• Nice to have:
  Hands‑on knowledge of decoration techniques (embroidery,…