Inside Sales - Parts

Job Type

Full-time

Position: Inside Sales –Parts

Classification: NON-EXEMPT

Location: Santa Fe Springs

Reports To: Director of Parts

The Inside Parts Salesperson provides parts lookup and ordering for end‑user customers in the area. A curious, customer‑focused personality is ideal for understanding customer needs. Mac Donald Co. supplies parts for the product lines represented, and additional lines outside the firm’s current portfolio. A portion of the role includes internal parts ordering support for the Santa Fe Springs service organization (24/7/365), factory interaction, order tracking, and follow‑up with the service department for certain locations.

The candidate should have knowledge of all types of industrial and commercial boilers, systems, and ancillary equipment.

Performs other related duties as required and assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

• Take incoming inquiries for parts by phone or email
• Research each part request thoroughly to ensure accurate quoting and identify upsell opportunities to support sales goals
• Communicate and provide customer quotes with relevant data sheets
• Follow up on unprocessed quotes with customers to maintain excellent service communication
• Receive purchase orders and forward to Parts Purchasing Administrator for processing through the Dynamics database
• Review weekly and monthly billing reports with the Parts Purchasing Administrator as needed
• Assist the administrator with communications regarding ETAs, purchase order discrepancies, and vendor quotes
• Assist accounting and the administrator with collections for items over 90 days non‑paid

• Willingness to perform additional functions to maximize sales and customer service efforts
• Excellent verbal and written communication skills
• Strong people and customer service skills in a professional setting
• Proficient in Microsoft Office and ability to learn new software programs
• Ability to work independently and efficiently with minimal supervision
• Team player who builds a supportive work environment
• Ability to apply knowledge to customers’ current and future needs
• Multi‑tasking ability
• Ability to produce detailed yet concise quotations for customer requirements
• A valid driver’s license is required; must be insurable with no major infractions. The role requires occasional travel.

• Excellent customer service skills and knowledge
• Proficient verbal and written communication
• Interpersonal skills
• Safety focus
• Critical thinking and evaluation
• Reasoning skills
• Ethical conduct and practices
• Time management
• Personal effectiveness/credibility
• Flexibility and timeliness
• Initiative

This position operates in a professional office environment. Standard office equipment includes computers, phones, photocopiers, filing cabinets, and fax machines.

The role is largely desk‑bound but requires occasional lifting of files, opening filing cabinets, bending or standing on a stool, climbing stairs, and preparing training/meeting spaces as necessary.

Full‑time. Monday through Friday with flexible hours. The role may involve long hours and occasional travel as job duties demand.

Occasional travel to RFMCo office locations and vendor sites within operating cities, including out‑of‑area and overnight travel.

• Bachelor’s Degree in a technical discipline or equivalent experience
• Order desk experience, including phone orders
• Familiarity with industrial controls and products
• Experience with pipe fittings and electrical fittings is a plus
• Professional technical aptitude and strong time management, telephone, and communication skills
• Ability to manage schedules, job scope budgeting, and progress reporting for quoted service work
• Strong customer service orientation, promptly solving internal and external customer problems
• Willingness to learn, adapt, and grow within the position
• Understanding of technical and sales language to serve customers effectively
• Willingness to work required hours to meet position expectations
• Active team player
• Computer proficiency – use of Field Centrix, MS Dynamics, MS Word, MS Excel, MS Outlook/email; aptitude to learn Factory Equipment Selection and Pricing Programs. Visio or AutoCAD experience is a plus.

The job description is not a comprehensive listing of all activities, duties, or responsibilities. These may change at any time with or without notice.

$35.00