Customer Experience Sales Electrical

Job Description

We are looking for a Customer Experience professional to join our Talley team in Santa Fe Springs, CA!

The Distribution Customer Experience Sales role is responsible for providing national-level support to the sales organization as well as acting as the primary Rexel contact for Talley on electrical catalog maintenance and EDI transaction processing. Collaborate closely with Talley Sales Management across Broadband and sales to ensure product data accuracy and efficient order fulfilment.

• Responsible for managing EDI transaction processing for the distribution centers, ensuring timely and accurate data exchanges with trading partners
• Maintain and update the electrical catalogue to keep product information current and accurately mapped for EDI integration and sales use
• Enter and process orders in Prelude, demonstrating practical proficiency with Prelude order-entry functions
• Collaborate with vendors and Rexel leadership to resolve issues, drive process improvements, and provide operational support as needed
• Work with Talley Sales Management (Broadband and Sales) to align catalog content and EDI processes with commercial objectives and requirements
• Serve as the primary contact across the Talley organization to ensure service excellence for internal stakeholders in every department and for all external customers
• Responsible for Quote and Order Entry on the electrical side of the business
• Service current and new account to assure growth and customer satisfaction
• Review Open Order Report daily
• Additional job duties and responsibilities may be added at any time, as business needs may dictate
• Display Talley’s Mission, Shared Principles, and the Big Goal in all employee interactions
• Be open to change and deal calmly and effectively with high-stress situations
• Engage work with a high sense of urgency and be highly organized and detail oriented
• Display strong work ethic and honesty and adhere to all company guidelines, policies, and procedures
• Maintain confidentiality of all proprietary information as required by the Company

The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time.

The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrate commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.

Qualifications

• 1+ years of experience in EDI systems and transaction management in a distribution environment
• 1+ years of experience with Prelude or similar order- entry/ERP system
• 5+ years electrical distribution inside sales experience
• High School or GED - Required

• Familiar with Microsoft Office as well as relevant ERP systems and Customer Relation Management Tools (CRM)
• Intermediate skills in Microsoft Excel, Word, and Outlook
• Strong interpersonal, communication and collaboration skills; comfortable liaising with vendors, sales management, and leadership
• Detail-oriented with a focus on data accuracy and process improvement
• Excellent organizational and time-management abilities

• Sit:
  Must be able to remain in a stationary position - Constantly – at least 51%
• Walk:
  Must be able to move about inside/outside office or work location - Frequently – 21% to 50%
• Use hands to finger, handle, or feel:
  Operates a computer and other office machinery - Constantly – at least 51%
• Stoop, kneel, crouch, or crawl:
  Must be able to crouch down to stock shelves, pick up boxes, or position oneself to maintain computers in the lab/under desks/in server closet - Occasionally – up to 20%
• Climb or balance:
  Must be able to ascend/descend on a ladder, forklift, pallet jack, or…