Sales & Customer Service Manager

Sales & Customer Service Manager

SANTA FE SPRINGS, CALIFORNIA

Job

• Team Oversight: Two Customer Service Reps.
• Salary: $165-$185k + 20% bonus.
• POTENTIAL Schedule Considerations: 50+ mile radius for a hybrid schedule.
• Preferred Experience: 5-8 years.
• Prioritize candidates with the following experience:
  • A strong background in VMS (vitamins, minerals, and supplements), nutraceuticals, or dietary supplements.
    • Food industry experience is fine, but the majority of their experience should be in the nutraceuticals space.
  • Science-based or technical sales experience (e.g., selling ingredients or other technical products).
  • A Food Science degree is preferred, along with a food science background.

• Customer Sales & Customer Service Manager
  , heavier on the outside sales experience with at least 5 years experience, will manage a team of 1‑2 customer service reps at the moment, so they'd like some customer service experience or at least the desire to train and coach them and chart their progress. Someone certified in Lean Six Sigma is a plus, MUST have vitamin/mineral/supplement/nutraceutical experience, 165k – 185k base plus 20% bonus.
  
  Mon‑Fri onsite starting out, hybrid schedule is possible with 3 days onsite and 2 days offsite. 2 weeks vacation 80/20 employee benefit cost of 20%. There will be 2 teams interviews including the second interview with the CCO (Chief Commercial Officer) and 1 final onsite panel interview. Will be over 1‑2 customer service reps, dealing with all issues and complaints, wants someone with solid outside sales experience, the marketing department will provide some existing clients and new client prospects, this manager will follow up on the existing and new clients and handle any issues and complaints, will do strategic development, deal with marketing, sales (they only have 1‑2 sales reps so he/she won’t be dealing with a large sales department), quality, operations, and customer service teams to ensure that all lines of business are on track.
  
  Will do onsite meetings, some travel will be required maybe as much as 30‑50% between trade shows and offsite client meetings across the country.
  They want someone with leadership experience who wants to lead along with true key account sales experience.

This position is responsible for managing sales, customer service, account management, and business development activities to drive revenue growth and customer satisfaction. Responsibilities include the development, training, and management of the new business development process from lead vetting through commercialization and launch; managing key customer relationships; overseeing the sales process; and managing and coaching the Customer Service team from purchase order receipt through ready-to-ship while ensuring high customer satisfaction.

The Sales and Customer Service Manager serves as the primary point of contact for key accounts, identifies new business opportunities, develops strategic account plans, and builds and maintains meaningful relationships built on mutual trust and respect with external customers and internal stakeholders. This role is responsible for achieving sales objectives, ensuring customer retention, and collaborating cross-functionally to support the successful commercialization and delivery of products and services.