Office Assistant​/Customer Service Representative; Santa Fe

Office Assistant / Customer Service Representative

At TLC Plumbing Heating Cooling Electrical
, we provide a supportive work environment and value collaboration.

• Answer incoming phone calls and direct calls to the appropriate department or team member
• Greet customers, vendors, and visitors in a professional and friendly manner
• Assist customers with questions, scheduling needs, service updates, and general information
• Enter and update customer information accurately in company systems
• Schedule appointments, service calls, meetings, or follow-ups as needed
• Communicate with field staff, dispatch, managers, and office personnel to support daily operations
• Maintain accurate records, notes, files, and documentation
• Assist with invoices, purchase orders, work orders, or other administrative paperwork
• Monitor emails, voicemails, and messages and respond or route them promptly
• Support billing, collections, and payment processing as needed
• Assist with ordering office supplies and maintaining an organized office environment
• Help prepare reports, spreadsheets, forms, and other documents
• Follow company procedures for customer service, confidentiality, and documentation
• Provide support to leadership and team members on special projects as assigned

• Strong customer service and communication skills
• Ability to multitask and prioritize in a busy office environment
• Strong attention to detail and accuracy with data entry
• Dependable, organized, and able to work independently
• Comfortable using computers, email, phone systems, and office equipment
• Ability to communicate clearly with customers, vendors, and internal teams
• Willingness to learn company systems, processes, and procedures
• Ability to handle customer concerns calmly and professionally

• 1+ year of office, administrative, receptionist, dispatch, or customer service experience preferred
• Experience with Microsoft Office, Google Workspace, or similar software preferred
• Experience with scheduling, dispatching, invoicing, or service‑based business operations is a plus
• Must be dependable, punctual, and professional

• Comprehensive benefits:
  Medical, Dental, and Vision insurance, along with voluntary benefits that cater to your personal and family needs
• Retirement plan and company‑provided life insurance policy
• Career growth opportunities in a culture that values your growth and potential
• Great work culture with an empowering and collaborative community

$18-$25

Equal Opportunity Employer, including disabled and veterans.