Senior Services Office Assistant

Overview

Under close supervision of the Senior Services Coordinator, performs a variety of clerical office, receptionist, and office assistance duties to create, store, retrieve and archive files and records; updates computer data base as directed, and assures the accuracy of the filing systems; provides information and assistance to customers.

• High school diploma or GED equivalent and one (1) year of clerical experience.
• Customer service experience, preferred.
• Valid State of New Mexico Driver's license or able to obtain within six (6) months of employment.

• Work is performed in an office environment; may be subject to repetitive motion such as typing, data entry and vision to monitor; may be subject to extended periods of intense concentration in the review of documents and reports.
• May be subject to bending, reaching, kneeling, and lifting such as retrieving files, records, and reports.
• Work schedule for this position may include working on religious holidays.
• Utilize, process, and navigate the County’s electronic ERP system as necessary and appropriate based on the needs and requirements of this position.

The list that follows is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed, and may be required to perform additional, position-specific tasks.

• Perform front desk duties; provide information and assistance to visitors and others having business with the department; assist customers with applications, forms, and other documents; answer phones; determine nature of the calls; respond to requests for information; route calls to appropriate individuals to handle inquiries and complaints; take and deliver messages.
• Create, update and track a variety of electronic and paper files, records, reports, rosters, logs and related documents; order and distribute office supplies and materials; maintain and update office supply inventory.
• Conduct briefings with Seniors wishing to take advantage of services offered by Senior Centers to explain programs offered and requirements.
• Research files to obtain requested information, insert additional data and check for accuracy.
• Conduct interviews in Senior Citizens homes to accurately fill out state required assessments.
• Correspond with clients both through written and verbal communication to include but not limited to nutritional education, nutritional programs, and other senior citizens programs.
• Fill in as needed for cooks and drivers.
• Maintain accurate daily rosters for Seniors accessing congregate meals.
• Assist in gathering information for regular reports to the State and Federal Government.
• Perform other related job duties as assigned.