Senior Office Support Clerk; NMDOJ

Under the leadership of Attorney General Raúl Torrez, the New Mexico Department of Justice (NMDOJ) serves as the chief legal authority for the state of New Mexico. The NMDOJ works to ensure that the rule of law is upheld, and the rights of all citizens are protected.

The NMDOJ works to protect every community in New Mexico and empower vulnerable populations. We believe in giving a voice to those who may feel unheard, an effort that ensures everyone’s rights are recognized and respected.

This posting will be used for ongoing recruitment and may close at any time. Applicant lists may be screened more than once.

As a valued New Mexico Department of Justice employee, you will receive a hiring bonus of forty (40) hours of leave at your start date to be used at any time. This is in addition to standard leave accrual for employees.

This position exists to provide advanced administrative and operational support to the Intake & Constituent Services Bureau by assisting the public including in-person visitors and incoming telephone calls, recognizing and processing service of process and other official legal notifications, coordinating office operations, managing intake and records processes, and ensuring the accurate and timely completion of administrative functions while supporting division staff and maintaining compliance with agency policies and procedures.

• Serve as the primary point of contact for the public by receiving, reviewing, and routing constituent inquiries, complaints, and correspondence
• Answer and direct incoming calls from the public
• Recognize and process communications and notifications from courts and other legal entities
• Perform complex administrative and clerical duties requiring advanced knowledge of office operations, policies, and procedures
• Coordinate intake activities, process and maintain confidential records, and ensure the accurate and timely management of documents and information
• Exercise independent judgment to prioritize workload, resolve administrative issues, and develop or adapt non-standard procedures to improve workflow
• Provide advanced customer service by responding to inquiries, assisting with forms and requests, and facilitating communication between constituents and division staff
• Coordinate administrative operations, including correspondence, scheduling, mail distribution, records management, and office support functions to ensure efficient division operations
• Support division staff by preparing reports, researching information, maintaining compliance with agency policies and procedures, and assisting with the implementation of administrative processes

The position provides administrative and customer service support to the public, constituents, attorneys, division staff, and other NMDOJ employees, as well as local, state, and federal agencies, to ensure timely and accurate processing of inquiries, records, and correspondence.

The ideal candidate will have experience in the following:

• Performing complex administrative or office support functions, preferably in a legal, governmental, or public service environment
• Providing excellent customer service and communication skills, with the ability to interact professionally and compassionately with diverse members of the public while handling sensitive or confidential information
• Accepting service of process and other legal communications or notifications
• Using strong organizational skills with the ability to prioritize multiple tasks, exercise independent judgment, and meet deadlines in a fast-paced environment
• Being proficient in Microsoft Office Suite and electronic records management systems, with exceptional attention to detail and accuracy
• Interpreting and applying policies and procedures, adapting to changing priorities, and contributing positively as a collaborative member of the Intake & Constituent Services team

High School diploma or equivalent and one (1) year of experience in office administration, customer service, records management, basic accounting, and/or business administration. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling one year (1) year may substitute for the required experience.

Must possess and maintain a current Defensive Driving Course Certificate from the State of New Mexico or must pass and receive Defensive Driving Course Certification as a condition of continued employment as some statewide travel may be required.

Pre‑employment background check is required and conditional pending results.

Working conditions are an office setting with exposure to visual/video display terminal, extensive personal computer and phone usage. Some in‑state travel may be required utilizing a state vehicle.

This position is not covered by a collective bargaining agreement.